Description de l'emploi

About the Role

RED TIC is seeking an IT Support Engineer to deliver technical assistance to end users and maintain the operational integrity of IT infrastructure. The role is focused on ensuring reliable IT service quality and availability.

Qualifications and Experience

Degree (Bachelor’s or Master’s) in Computer Science, Information Technology, Systems, Networks, or similar disciplines
Between 2 and 5 years of practical experience in IT support, system administration, or help desk roles
Proficient with Microsoft environments, networking fundamentals, and end-user support methodologies
Strong communication and customer service aptitude

Technical Expertise

Handling Level 1 and Level 2 technical support tasks
Windows OS, Windows Server, and Microsoft 365 environment administration
Managing user accounts through Active Directory and Azure Active Directory
Installation, setup, and upkeep of hardware such as workstations, printers, and peripherals
Sound understanding of TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, and VPN networking principles
Experience with ITSM platforms like ServiceNow, Jira, GLPI, or comparable tools
Effective troubleshooting across hardware, software, and network issues
Knowledge of virtualization, backup strategies, and cybersecurity best practices is advantageous

Core Responsibilities

Provide both on-site and remote assistance to users for technical difficulties
Identify and resolve issues related to hardware, software, and network performance
Install, configure, and conduct maintenance on IT equipment and software applications
Administer user permissions, account setups, and deployment of workstations
Document and track support issues ensuring SLA compliance
Support deployment initiatives for new IT infrastructure, equipment, and applications
Develop and update technical documentation and procedural manuals for support
Engage in ongoing improvement of IT support workflows and operational procedures

Personal Attributes

Customer-focused attitude
Strong analytical thinking and effective problem-solving capabilities
Excellent organizational skills with an eye for detail
Efficient task prioritization and ability to perform under pressure
Cooperative team member with excellent interpersonal communication skills

Additional Information

Employment type: Permanent (CDI)
Location: Dubai, United Arab Emirates

Application Process

Candidates should be prepared to submit personal details, education level, experience years, notice period, and a CV upload (max 2MB). There is also a consent requirement for data retention by RED TIC for recruitment-related contact.

IT Support Engineer