IT Support Engineer

About Arvato and the Role

Arvato is a global leader in supply chain management and e-commerce with 20,000 employees across more than 100 locations, specializing in industries such as Consumer Products, Technology, Healthcare, Automotive, and Publishing. Join a collaborative, respectful, and innovative environment where your contributions help shape global logistics solutions. We invite you to become part of the team committed to excellence at our Hams Hall site in Birmingham.

Key Responsibilities

• Serve as the primary contact for IT support requests through the IT Service Management system.
• Diagnose and resolve issues with hardware, software, networks, and user accounts.
• Build and deploy laptops and desktops utilizing Modern Workplace solutions.
• Install, configure, and maintain IT hardware, software, and telecommunications systems.
• Administer Active Directory with tasks including user account management, permissions, and Group Policy enforcement.
• Support Microsoft Intune, Defender for Endpoint, and Microsoft 365 platforms.
• Conduct server maintenance, perform backups, and ensure overall system security.
• Keep IT documentation and standard operating procedures current.
• Collaborate with external vendors to troubleshoot and resolve technology issues.
• Identify and implement process improvements to enhance IT service delivery and user experience.

Qualifications and Skills

• Proven experience in IT Support Engineer, Desktop Support, or Systems Administrator roles.
• Comprehensive knowledge of Windows Server environments, Active Directory, and Group Policy management.
• Familiarity with Microsoft Intune, Defender, and Modern Workplace technology stacks.
• Solid understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs.
• Experience supporting PCs, servers, printers, and other peripheral devices.
• Strong analytical and troubleshooting abilities.
• Excellent communication and customer-oriented approach.
• Capability to manage workload priorities effectively in a fast-paced setting.

Additional Information

• Working hours are Monday through Friday, totaling 40 hours per week.
• Annual salary up to £31,745.
• Enjoy 25 days of annual leave plus 8 bank holidays, with the option to purchase an additional 5 days.
• Benefit from a pension scheme and a life assurance policy worth four times your salary.
• Access to an Employee Assistance Programme offering confidential support and advice.
• Take advantage of employee discounts through the Benefit Hub.
• Free parking facilities available at the workplace.