- Expérience
- 1 an et plus
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 4 heures
- Mode de travail
- Au bureau
- Éducation
- licence
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
About the Role
At Amazon, our mission is to be the Earth’s most customer-centric company, enabling customers to find and purchase anything they desire online. We tackle complex technical and business challenges daily with innovative yet simple solutions.
The IT Service Desk (SD) acts as the central IT support unit within OTS Global IT Delivery, serving teams across America, Europe/Prague, and India. This team operates an omni-channel contact center that provides streamlined and efficient IT support to Worldwide Operations associates, including internal and external support for Amazon Lockers. The Service Desk is crucial for maintaining smooth operations at Amazon sites globally, directly influencing our ability to meet customer expectations.
Key Responsibilities
- Communicate clearly and effectively with Amazon's internal customers, including APAC, EMEA, and AMER region operations, IT teams, and customer support.
- Strictly follow standard operating procedures to ensure consistent and efficient daily operations.
- Possess basic troubleshooting skills for end-user devices such as desktops, laptops, printers, and scanners.
- Understand and troubleshoot various operating systems, specifically Windows and Linux.
- Operate within a 5-day workweek, noting that days off vary based on shift patterns and business demands due to Amazon’s 7-day operational schedule.
- Meet Service Desk objectives including response and resolution service level agreements (SLAs), customer satisfaction (CSAT) targets, and effective incident management.
- This position is based at the Bangalore (BLR18) Corporate office.
Required Qualifications
- Bachelor’s degree.
- At least 1 year of experience in service desk or technical support roles.
- Strong communication skills.
Preferred Qualifications
- Basic familiarity with ITIL-based ticketing and monitoring tools.
- Fundamental knowledge and troubleshooting capabilities in networking.
Additional Information
Amazon fosters an inclusive work culture that empowers employees to achieve outstanding results for customers. Candidates with disabilities who require workplace accommodations or assistance throughout the hiring process are encouraged to reach out for support.
Company Details: ADCI, Karnataka, A66
Job ID: A10457129