IT Project Manager - Managed Service Provider

About FusionTek

FusionTek is a prominent Managed Service Provider with locations across Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, the company has been delivering exceptional IT infrastructure management and support to small and mid-sized businesses nationally.

Role Overview

We are expanding and looking to hire a seasoned IT Project Manager who excels in dynamic environments, enjoys client-facing responsibilities, and possesses comprehensive knowledge of IT services and project management. You will be responsible for ensuring projects are executed on time, within budget, and in alignment with scope, coordinating multiple teams and directly engaging with clients to guarantee successful project delivery.

Company Culture

• Teamwork: Emphasizing collaboration to achieve exceptional results.
• Growth Mindset: Committed to continuous learning and improvement for employees, clients, and the organization.
• Integrity: Maintaining transparency, honesty, and prioritizing client needs.
• Ownership: Taking accountability for commitments and delivering results.

Key Responsibilities

• Create and maintain detailed project plans, budgets, and timelines.
• Lead and manage project engineers including mentorship, coaching, and performance reviews.
• Ensure departmental success by monitoring profitability, resource allocation, and the impact on MSP growth.
• Serve as the main client liaison, communicating project statuses and addressing concerns promptly.
• Supervise technical staff to verify adherence to project plans.
• Maintain comprehensive project documentation including schedules, budgets, change orders, and closure reports.
• Identify and monitor potential risks proactively and implement mitigation strategies.
• Control changes to project scope via formalized change management processes to avoid scope creep and ensure alignment with business goals.
• Oversee project development from initiation to conclusion ensuring client satisfaction and achievement of objectives.
• Facilitate stakeholder meetings and regular updates to resolve issues and communicate progress.
• Coordinate cooperation among cross-functional teams, clients, and vendors to maintain clear communication.
• Review and provide feedback on non-technical project hour estimates.
• Conduct post-project evaluations to foster continuous improvement and share lessons learned with the team.

Qualifications and Experience

• Bachelor's degree in Information Technology, Project Management, Business Administration, or related discipline, or equivalent practical experience.
• At least 4 years of project management experience within a Managed Service Provider (MSP) setting is required.
• Proven experience liaising directly with clients, vendors, and internal technical teams in fast-paced service environments.
• Demonstrated capability to manage multiple IT projects concurrently and steer cross-functional teams to successful completion.
• PMP certification or comparable project management credentials preferred.

Technical Proficiencies

• Deep understanding of IT concepts, infrastructure, and managed services with clear communication skills for technical topics.
• Proficient with Microsoft Office Suite including Excel, Teams, and SharePoint.
• Practical experience using PSA and project management software like ConnectWise Manage, Autotask, Asana, or Microsoft Project.
• Knowledgeable about IT Service Management (ITSM) practices and frameworks.

Additional Skills

• Excellent organizational and time management capabilities.
• Strong verbal and written communication with client-centered approach.
• Proactive in identifying risks and implementing solutions.
• Detail-oriented with high standards for accuracy and follow-through.
• Flexible to work independently and collaboratively as part of a team.

Compensation and Benefits

• Annual salary range between $90,000 and $110,000.
• Eligibility for quarterly bonuses up to 4% based on meeting department KPIs and metrics.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) savings plan featuring 4% company match and immediate vesting.
• Generous paid time off including PTO, company holidays, birthday leave, and an additional floating holiday for flexibility.
• Support for certification exam reimbursement and access to company training resources.
• Positive team culture with engaging events and opportunities to connect with colleagues.