IT Infrastructure Support Executive

Job Overview

We seek a skilled IT Systems & Network Support professional to oversee the configuration and upkeep of physical and logical network components at the L1 level, alongside delivering end-user IT assistance for office personnel. This position also entails IT asset management, user onboarding and offboarding, thorough IT documentation, remote system monitoring, backup operations, and vendor liaison.

Primary Responsibilities

• Maintain and support WAN and LAN connections, including routers, firewalls, access points, and associated security infrastructure.
• Deliver L1 support for Microsoft technologies such as Windows Server, Windows Domain Server, Active Directory (AD), Azure AD, Azure DS, Office 365, SQL, and SharePoint.
• Support remote access solutions including VPN, Terminal Services, and Azure ExpressRoute.
• Oversee security and protection tools like Cisco and Meraki firewalls, antivirus programs, and patch management systems.
• Continuously monitor systems remotely and react promptly to alerts and notifications.
• Manage backup routines for IT devices and systems effectively.
• Provide first-level technical support to office users and resolve daily IT issues.
• Handle IT asset lifecycle including issuance, return, tracking, and inventory management of equipment.
• Coordinate onboarding and offboarding activities for users.
• Communicate and collaborate with external IT vendors and service providers.
• Maintain comprehensive documentation of all computer systems and network infrastructure.
• Ensure that all IT operational processes and documentation are kept accurate and up-to-date.

Required Qualifications and Certifications

• Bachelor's degree in Information Technology, Computer Science, or similar disciplines.
• At least 3 years of pertinent experience managing enterprise IT environments with a focus on systems and network support, documentation, asset management, and user support.
• Preferred certifications include MCSE, AZ-900, and CCNA/CCNP.

Technical Expertise

• Proficiency with Microsoft Windows and Windows Server environments.
• Hands-on experience with Windows Active Directory (AD), Azure platforms including Azure AD and Azure DS.
• Familiarity with Microsoft Office 365 suite.
• Working knowledge of Cisco and Meraki networking products.
• Expertise in LAN/WAN connectivity, routers, firewalls, and wireless access points.
• Experience with VPNs, Terminal Services, and Azure ExpressRoute setups.
• Competence in managing antivirus software and conducting patch management.
• Backup administration and IT asset management capabilities.
• L1 end-user support and IT documentation skills.
• Vendor relationship coordination.
• Basic Mac OS understanding.

Core Competencies

• Strong sense of accountability and ownership.
• Adept at driving change processes.
• Collaborative team player.
• Excellent communication abilities.
• Customer service oriented.
• High ethical standards and integrity.

Language Requirements

Professional fluency in English is mandatory.

Interactions

This role demands close cooperation with internal teams and external vendors to maintain seamless IT operations, timely problem resolution, asset control, and quality IT service delivery.