IT Infrastructure and Support Manager

About Arabia Insurance Cooperative Company (AICC)

AICC has been a respected leader in the insurance sector since 1951, officially operating in Saudi Arabia since 2007 under the Insurance Authority's regulation. The company offers a broad spectrum of insurance products catering to both individuals and corporate clients.

Position Purpose

This role involves overseeing all internal and external IT activities related to infrastructure, service management, governance, monitoring, and business continuity at AICC.

Primary Responsibilities

• Manage IT infrastructure including network systems, VOIP, email, and security devices across central and remote offices.
• Ensure secure communication by implementing encryption and secure gateways.
• Assess infrastructure capacity to optimize system performance.
• Plan, coordinate, and execute infrastructure projects and solutions.
• Lead the Systems and Network teams, assigning tasks and supervising upgrades and deployments.
• Provide mentorship and performance management for direct reports.
• Participate in designing communication networks and IT security for headquarters, branches, and points of sale.
• Advise on hardware, system software, and network design changes to improve performance and security.
• Verify compliance of network and system installations with information security standards.
• Guarantee high availability and redundancy for all infrastructure components.
• Troubleshoot technical issues and promptly report failures to the IT Director with corrective actions.
• Contribute to strategic planning and project management related to IT infrastructure and operations in coordination with the IT Director.
• Oversee data center, disaster recovery sites, and branch IT infrastructure.

Behavioral Traits and Values

• Strong analytical and problem-solving capabilities.
• Ability to transform business needs into IT solutions.
• Excellent time management and organizational skills.
• Effective communication and professional interaction with internal and external stakeholders.
• Capability to inspire and lead team members.

Challenges

Develop and maintain comprehensive IT infrastructure, management, governance, monitoring, and continuity that align with operational needs.

Compliance and Risk Management

Ensure adherence and continuous review of risk and compliance controls to protect company data and mitigate threats.

Customer Relationship Management

Maintain ongoing communication with clients to promptly address inquiries and deliver exceptional service quality.

Reporting and Documentation

Provide accurate and timely data to support informed decision-making processes.

Policies and Procedures

Strictly follow AICC’s established policies and procedures to guarantee risk-free workflows and error-free results.

Communications and Work Relationships

Regularly engage with relevant internal and external parties through professional verbal and written communication to ensure operational efficiency.

Framework and Decision-Making

Operate within standardized work routines and guidelines, exercising routine decision-making within assigned responsibilities and seeking supervisory guidance as needed.

Qualifications

• Bachelor's degree in Computer Science, Information Science, or related fields, or equivalent experience.
• Advanced certifications and coursework in the insurance domain are advantageous.
• At least 8 years of experience in IT roles with 2 or more years in project management.
• Possession of PMP certification or equivalent project management credentials is highly preferred.
• Strong knowledge in IT management, architecture, application design, performance control, quality management, and data protection.