IT Field Support Manager

Overview

Qatar Airways at Hamad International Airport is looking for a proficient IT Field Support Manager to direct the technical support operations and ensure uninterrupted business activity. This role involves leading the team responsible for maintaining robust technology infrastructure, guaranteeing continuous connectivity, operational system efficiency, and overall business productivity.

Key Responsibilities

• Supervise and lead a 24/7 customer support team operating across Hamad International Airport (HIA), Doha International Airport (DIA), and other associated facilities within the HIA premises.
• Oversee round-the-clock onsite support for end-user hardware, passenger processing platforms, security systems, and digital infrastructure at HIA and DIA.
• Ensure compliance with Service Level Agreements (SLAs) and consistently uphold high customer satisfaction standards.
• Manage support services for executives working onsite at HIA and promptly address escalations to maintain timely resolutions.
• Provide expert guidance for complex technical challenges and mentor team members for continued development.
• Continuously review service delivery quality to eliminate repetitive issues and reduce operational downtime for end users.
• Implement and maintain rigorous controls for IT endpoint infrastructure to guarantee secure deployment and management.
• Verify endpoint systems conform to QR Group IT's patching and application standards; identify and remove any unauthorized software.

Qualifications and Experience

• A bachelor’s degree or equivalent qualification complemented by a minimum of six years of pertinent work experience.
• Experience in airport or airline environments is advantageous.
• Certification or a solid understanding of ITIL Service Management or ISO 20000 standards.
• Formal training or proven knowledge of project management methodologies and processes.
• Proficiency with end-user computing hardware and software technologies, including Microsoft and Common Use Terminal Equipment (CUTE) products.
• Strong communication and presentation capabilities with a demonstrated ability to effectively collaborate with team members, business units, and peers, establishing credibility and trust; fluency in English is essential.

Additional Information

The application deadline for this role is 19th July 2026. The position is based in Doha, Qatar, and requires onsite presence at the airports mentioned. Candidates must be prepared to lead a critical 24x7 operational support function essential to the airport's business continuity and customer satisfaction.