Information Technology Support Specialist

About Milestone Technologies

Milestone Technologies is a worldwide provider of IT Managed Services dedicated to helping organizations efficiently scale their technology, infrastructure, and services to achieve tangible business results. Their expertise spans digital transformation, innovation, and operational agility. With over 25 years of experience, they collaborate with leading international companies offering services such as Application Services & Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Globally, more than 3,000 employees support over 200 clients.

The company culture emphasizes teamwork, client focus, and empowering employees to realize their full potential.

Role Responsibilities

• Serve as a principal point of contact onsite for customer employees facing technical issues as part of the IT support team in Munich.
• Assist users both onsite and remotely through office presence, email, Microsoft Teams, and ticket systems.
• Perform setup, imaging, and configuration for Mac, Windows, Chrome OS, and Linux devices.
• Diagnose and resolve hardware, software, mobile devices, network connections, and peripheral malfunctions.
• Conduct initial ticket assessments, prioritize tasks, document, and monitor service requests and incidents until closure or escalation.
• Collaborate with other IT teams to solve more complex technical challenges.
• Contribute to IT projects and help enhance existing processes.
• Suggest improvements to optimize support services and IT workflows.
• Train and support employees on new software applications, hardware, and IT tools.

Candidate Profile

The ideal candidate is service-oriented, enjoys troubleshooting technical problems, and takes pleasure in reliably supporting clients in their daily work routines.

• At least 2 years of relevant experience in IT support, helpdesk, workplace support, or similar roles.
• Strong familiarity with macOS, Windows, and Chrome OS environments.
• Competence in setting up and troubleshooting laptops, mobile devices, applications, and especially network connections such as Wi-Fi.
• Proficient in utilizing ticketing systems and maintaining structured documentation.
• Excellent communication skills paired with a clear, friendly, and solution-focused approach.
• High commitment to customer service and client satisfaction.
• Analytical mindset and enthusiasm for problem-solving (troubleshooting).
• Motivation for continuous professional development through self-study, training, or certifications.

Fluency in English is essential since daily collaboration with the US-based team is conducted in English.

What We Offer

• A dynamic IT support role within an international corporate setting.
• Opportunities to collaborate with colleagues across Germany, the USA, and other global locations.
• A modern technical environment featuring diverse operating systems and devices.
• Scope to actively participate in shaping processes and improving onsite IT experiences for employees.
• A collegial, respectful, and inclusive workplace culture.
• Commitment to diversity and equal opportunity.