HR Time and Attendance Analyst

Position Overview

PrestigePEO is looking for a dedicated HR Time and Attendance Analyst to support both clients and internal teams in managing timekeeping systems. The role involves troubleshooting, client interaction, and system configuration to maximize the effectiveness of time management platforms.

Key Duties

• Provide frontline support to clients on timekeeping platforms including Kronos, TimeCo, and PTO features in PrismHR.
• Resolve technical or usage issues through various communication methods such as phone, email, and screen sharing.
• Assist clients in navigating systems, addressing questions, and resolving problems promptly.
• Configure system settings tailored to client needs, including pay rules, scheduling, and PTO accrual management.
• Support the onboarding process for new clients and system users within the timekeeping platforms.
• Maintain detailed records of client interactions, issue logs, and solutions using internal tracking systems.
• Analyze recurring problems to recommend workflow or training improvements.

Experience and Qualifications

• Between one and three years of experience working with timekeeping, HRIS, or payroll systems.
• Familiarity with time and labor management platforms.
• Experience in client-facing roles with strong communication and customer service skills.
• Understanding of timekeeping and payroll concepts such as PTO accrual, overtime policies, and punch management is advantageous.

Skills and Competencies

• Strong verbal and written communication paired with excellent customer service mindset.
• Ability to manage a large volume of inquiries while maintaining attention to detail and consistent follow-up.
• Effective troubleshooting and analytical skills to identify root causes and implement resolutions.
• Self-driven and able to operate independently as well as collaboratively within cross-functional teams.
• Experience leading virtual training sessions or client walkthroughs via platforms like Zoom or Teams.

Additional Information

This role involves a hybrid work model with three days required in the office. The job is open across multiple states to attract a wide array of qualified candidates. Compensation will reflect market trends, internal parity, experience level, and geographical factors.