Housekeeping Supervisor

About The Garcha Group

The Garcha Group is a boutique hotel management company in Singapore operating three prestigious hotels: Maxwell Reserve (Autograph Collection Hotel by Marriott), The Vagabond Club (A Tribute Portfolio Hotel by Marriott), and The Serangoon Club (A Tribute Portfolio Hotel by Marriott). Their portfolio also includes a variety of renowned restaurants and bars including Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate at Maxwell Reserve; Whiskey Library & Jazz Club at The Vagabond Club; and GupShup at The Serangoon House.

Employee Benefits

• Eligibility for associates and their immediate family members, including parents, in-laws, children, spouse/domestic partner, and siblings, to access discounts on food, beverages, and room rates in over 7,000 Marriott hotels worldwide.
• Access to Marriott's "Global Learning + Development" platform offering personalized career growth and learning opportunities within the Marriott network.
• Annual entitlement of two complimentary nights staycation at any Garcha Group hotel in Singapore.
• 20% discount on food and alcoholic beverages at all Garcha Group restaurants and bars.

Key Responsibilities

• Maintain accurate records of room cleaning status and complete housekeeping checklists to ensure cleanliness and condition reporting for assigned areas.
• Determine room assignments and required cleaning procedures, inspect guest rooms after cleaning to ensure quality standards.
• Respond promptly to guest requests and coordinate with other departments as necessary.
• Adhere to strict room entry protocols to ensure security and proper vacancy before access.
• Arrive punctually for scheduled shifts and maintain proper uniform standards.
• Follow Marriott’s “ABCs of Housekeeping” guidelines rigorously.
• Perform thorough cleaning of bathroom areas including showers, toilets, sinks, walls, mirrors, tiles, and counters using appropriate tools and cleaning agents.
• Follow prescribed cleaning procedures and safe handling instructions for cleaning chemicals.
• Strip and make beds, including changing linens and handling bedding.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Operate vacuum cleaners throughout rooms and manage waste disposal.
• Replenish amenities, linens, and supplies in guest rooms as needed.
• Manage inventory for housekeeping supplies.
• Train both in-house and outsourced housekeeping staff.
• Manage room keys by signing for, retrieving, assigning rooms, restocking carts, and visually inspecting rooms for cleanliness.
• Provide assistance with laundry and public area upkeep when required.
• Exhibit flexibility to work across all three hotel locations within the group.
• Perform additional tasks as directed by management.