Hostess

About Banyan Tree Doha

Banyan Tree Doha offers a premium hospitality experience and is part of an international hospitality leader that values personal growth and purposeful work. Joining this team means embarking on a journey to enrich your career in hospitality.

Job Role and Responsibilities

• Greet guests upon arrival and manage their seating efficiently to ensure a smooth flow at the entrance with no unattended periods.
• Interact warmly with patrons by presenting menus, offering thoughtful recommendations, processing orders, and handling payments.
• Maintain a polished professional look by adhering to uniform and grooming standards.
• Build friendly and discreet relationships with guests to enhance their well-being during their visit.
• Acquire detailed knowledge of menus, promotions, and outlet-specific information to accurately assist guests.
• Report any cleanliness or maintenance concerns promptly to supervisors.
• Address guest complaints as per established procedures or escalate them to supervisory staff when necessary.
• Prepare mise-en-place and ensure readiness for all service periods throughout the day.
• Communicate equipment malfunctions or maintenance needs to the relevant department to ensure smooth operations.
• Engage actively in training and development programs to continuously improve service quality.
• Participate in team briefings to promote an open and collaborative work environment.
• Demonstrate courtesy and respect toward both guests and colleagues in all interactions.
• Maintain personal hygiene and uphold cleanliness and organization at side stations consistently.
• Anticipate and respond proactively to customer needs to enhance their dining experience.

Qualifications and Experience

• Preferred qualification includes a degree or diploma in Hospitality or Tourism Management.
• At least two years of experience in hotel operations is required.
• Strong customer service, communication, and interpersonal skills are essential to succeed in this role.