Head, Case Management Unit

About the organisation

The Institute of Mental Health (IMH) in Singapore was founded in 1928 and is a leading 2,000-bed psychiatric hospital located in Buangkok Green Medical Park. It delivers a wide range of mental health services through 50 inpatient wards and 7 outpatient clinics, and contributes to the development of future mental health professionals through the NHG-AHPL Residency Programme and partnerships with local academic institutions.

Role overview

This leadership position is responsible for guiding the Case Management Unit with a clear strategic direction and a strong clinical focus. The role exists to ensure the unit delivers high-quality services that reflect the hospital’s mission, values and long-term goals. It involves driving transformation, making effective use of resources, supporting staff growth and maintaining strong standards in patient care and service delivery.

Clinical services and strategic leadership

• Set the department’s direction so it supports hospital priorities, and build long-term plans that strengthen service delivery and clinical excellence within Allied Health.
• Create, apply and regularly update departmental policies, work processes and clinical standards to keep services aligned with regulatory and professional expectations.
• Review existing care models and improve them using evidence-based methods and innovative ideas that respond to changing patient needs and healthcare transformation efforts.
• Track departmental performance against key indicators such as clinical outcomes, service quality and operational targets.
• Stay informed about developments in case management and suggest new services, treatment approaches or initiatives that can improve patient care and expand departmental capability.

Human resource management

• Handle recruitment, manpower planning and retention efforts to ensure the department has the right staffing levels and capabilities.
• Supervise, coach and assess the performance of Case Managers, Case Trackers and Administrative Support Staff through reviews and development planning.
• Develop succession plans and identify future leaders while ensuring knowledge is transferred effectively and expertise is sustained.
• Build a learning-focused culture by introducing education programmes, in-service training and continuing professional development opportunities.
• Deploy staff effectively across clinical areas and services to improve productivity, efficiency and patient care.
• Promote the One NHG culture by demonstrating its values and supporting engagement activities that strengthen workforce commitment.

Risk, service quality and improvement

• Set and maintain strong service standards, identify customer needs, streamline workflows and encourage continuous improvement.
• Lead quality and safety efforts, including patient safety programmes, clinical governance activities, ESS compliance, safety regulations and improvement projects across the department and hospital.
• Oversee enterprise risk management and support the execution of mitigation plans, including business continuity planning.
• Use feedback, outcome data and performance information to monitor practice standards and improve services.
• Address complaints and feedback from patients, families and internal stakeholders, and put corrective as well as preventive actions in place where needed.
• Strengthen multidisciplinary care by improving collaboration across departments and supporting integrated care delivery.

Finance and resource management

• Work with operations teams to support financial accountability, including forecasting and preparing departmental operating and capital budgets.
• Review budgets and resources regularly, manage variances and apply cost-conscious strategies without compromising service quality or clinical outcomes.
• Develop and implement plans for resource allocation and development to ensure equipment, facilities and manpower are used effectively to support departmental goals.

Education, research and professional development

• Lead quality improvement initiatives that strengthen clinical practice, support evidence-based care and enhance the department’s professional standing.
• Prepare teaching and training materials for tertiary students, doctors, nurses, healthcare professionals, external stakeholders and community education activities.
• Identify staff development needs and create opportunities for learning that support clinical excellence and organisational priorities.
• Represent the department in committees, conferences, workshops and professional bodies to stay current and contribute to the profession.

Requirements

• A recognised degree or postgraduate qualification in Psychology, Nursing, Social Work or Counselling.
• At least 8 to 10 years of progressive clinical experience with proven leadership experience.
• Strong administrative and managerial capability, with a demonstrated history of leading teams.
• Sound clinical and supervisory competence, together with up-to-date knowledge of best practices.
• Relevant experience in case management or care coordination within a healthcare setting.
• A clear commitment to professional standards and ethical conduct.

Skills and competencies

The role calls for strong leadership, the ability to guide change, clear communication, sound interpersonal skills, strategic thinking, problem-solving, budget oversight, quality improvement, project management, and confidence working with IT and data systems.

About the organisation

IMH offers a meaningful environment where professionals can contribute to patient wellbeing while developing their own careers in a supportive setting focused on service excellence and growth.