German Speaking Customer Service Advisor

About the Role

We are seeking a German-speaking Customer Service Advisor to join a global industry leader based in Hatfield. This permanent position offers a salary of £30,000 with an annual company bonus of £3,000 (10%). Benefits include 25 days of annual leave, pension scheme, private medical insurance, and a hybrid working option with one day per week remote work.

Job Overview and Responsibilities

• Support all customer service activities specifically for the German marketplace.
• Deliver high-quality customer service through various channels such as phone, email, and face-to-face interaction, ensuring each customer experiences friendly, professional, and efficient assistance.
• Manage customer inquiries effectively, resolving issues swiftly and addressing complaints empathetically to maintain a positive customer journey.
• Process orders accurately, keep customer records up to date, coordinate with internal teams, and complete administrative duties promptly.
• Exhibit strong organizational and communication skills by prioritizing workload, adhering to deadlines, and paying great attention to detail.
• Work proactively as a team member to build solid customer relationships, consistently meet performance standards, and help enhance overall customer satisfaction.

Candidate Attributes

• Fluency in German (bilingual proficiency).
• Quick learner eager to embrace new responsibilities.
• Excellent telephone etiquette, confident and personable.
• Comfortable following scripts and communicating information clearly.
• Highly organized, reliable, and professional, with the ability to thrive in a fast-paced environment.

Additional Information

This role is offered by Crisp Recruitment Ltd acting as an employment agency. Applications will be reviewed alongside others, and shortlisted candidates will be contacted within three business days.