Front Office Supervisor - Night Shift

About the Company

Join Accor, a global leader in responsible hospitality, comprised of over 45 brands and 5,600 hotels across 110 countries. Each brand offers a unique identity, united by a shared commitment to innovation and excellence in guest experiences. At Accor, hospitality is a heartfelt vocation, where employees, known as Heartists®, are supported to grow, explore diverse career paths, and contribute meaningfully within a caring and collaborative environment.

The Pullman & Mercure King George Square is a dynamic 438-room twin-towered hotel located in Brisbane's city center, opposite King George Square and City Hall. The hotel boasts extensive conference facilities including two ballrooms and popular food and beverage venues such as Goldfinch Restaurant, Street Cafe, Sixteen Antlers Rooftop Bar, and KG Bar.

Role Overview

We are seeking an experienced Front Office Supervisor to oversee night operations at this bustling hotel. Reporting directly to the Front Office Manager and liaising regularly with the Executive Assistant Manager, your primary focus will be delivering superior guest service consistently throughout the night shift.

Responsibilities

• Deliver outstanding guest service by promptly and courteously responding to inquiries during check-in, check-out, and throughout the guest stay.
• Lead and participate in training programs aimed at skill enhancement and staff development.
• Promote and upsell hotel amenities through in-depth product knowledge.
• Maintain professionalism and strictly adhere to procedures concerning guest confidentiality.
• Ensure all documentation and operational procedures are kept accurate and up to date.

Qualifications and Requirements

• Demonstrated ability to engage guests with a friendly, confident, and customer-centric approach.
• Strong time management skills to juggle multiple tasks efficiently.
• Experience managing large airline crew movements is preferred.
• Proficiency with Opera property management system, Microsoft Word, and Outlook.
• Possession of a Senior First Aid Certificate and a valid open manual driver's license.
• Availability to work overnight shifts on a seven-day roster that includes public holidays as required.

Additional Information

Accor is committed to diversity and inclusion, offering reasonable adjustments during recruitment to support candidates' needs. Benefits include access to global team discounts on accommodations and food and beverage, a supportive workplace culture, opportunities for career advancement within Australia's largest hospitality employer, and a welcoming environment where every employee feels valued.

Why Choose Accor?

Accor provides a workplace where you can be yourself and find a brand that aligns with your personality. The company nurtures continuous learning and growth, ensuring your work is meaningful and contributes to creating memorable experiences for guests, colleagues, and the planet.