Front Desk Supervisor

About Rosewood Abu Dhabi

At Rosewood Abu Dhabi, we are dedicated to fostering a future where community and environment mutually enhance one another. Our commitment is deeply rooted in each location we operate, setting new standards for positive impact. We craft extraordinary guest moments while honoring the unique spirit of each destination. As part of the Rosewood Hotel Group, we embrace a shared mission to make every place memorable.

Team and Reporting Structure

You will join the Front Office team that includes Front Desk, Concierge, Bell, Door, PBX, and Reservations staff. You will report directly to the Front Office leadership, assisting them to provide outstanding guest experiences and efficient daily operations.

Role Overview

In the role of Front Desk Supervisor, you will be central in guiding guests' journeys from arrival onward. Your responsibility is to ensure warm, intuitive, and efficient service by the Front Desk team, consistently meeting Rosewood's service and operational standards. Management of daily workflow, resolution of guest issues, and collaboration with internal departments such as Housekeeping, Engineering, and Accounting are essential to creating a seamless and memorable stay for guests.

Key Responsibilities

• Oversee Front Desk’s daily activities, guaranteeing smooth check-ins, check-outs, and guest interactions.
• Address and resolve guest concerns swiftly and professionally to enhance guest satisfaction and loyalty.
• Lead, train, and mentor Front Desk associates to sustain excellent service and operational effectiveness.
• Track room availability, guest arrivals, departures, and VIP arrangements to ensure precision and readiness.
• Comply with all cashiering protocols, guest safety regulations, and hotel operational policies.
• Work closely with Housekeeping and other departments to confirm accurate room status and prompt service delivery.

Candidate Profile

• Possess a minimum of two years’ experience at the Front Desk within a luxury or ultra-luxury hotel setting.
• Thrive in high-pressure environments by maintaining calmness, organization, and a solution-driven approach.
• Have a keen understanding of guest needs and consistently provide service marked by warmth, assurance, and attention to detail.
• Demonstrate proficiency with hotel management systems and possess strong administrative capabilities with adherence to top confidentiality standards.
• Be skilled in leading, supporting, instructing, and motivating a diverse team to achieve superior results.
• Communicate effectively in English; proficiency in additional languages is a bonus.

Benefits

The position includes a comprehensive benefits package that promotes wellbeing, career growth, and balance, such as medical insurance, paid leave, free room nights, educational development programs, global career pathways, and industry-leading paid parental leave available to eligible team members across all forms of parenthood.

Company Commitment

Rosewood Hotel Group values inclusivity and individuality, fostering a workplace where every associate's voice matters. We respect and celebrate the local history, culture, and geography integrating these into our Diversity, Equity, and Inclusion efforts to build lasting relationships and create transformative experiences.