Front Desk Manager - Hotel

Overview

This role requires proficiency in English and candidates should have completed a college, CEGEP, or equivalent diploma program lasting one to two years. Applicants should possess between one and two years of relevant experience.

Work Location

All duties must be performed on-site at the physical hotel location; remote work is not available.

Key Responsibilities

• Formulate and apply policies and procedures for daily front desk operations.
• Engage with suppliers to negotiate delivery of materials and required supplies.
• Carry out front desk tasks including customer interaction and service.
• Organize and supervise maintenance activities within the hotel premises.
• Ensure compliance with established policies and operational guidelines.
• Respond effectively to customer complaints and concerns to maintain satisfaction.
• Create and manage employee work schedules to ensure adequate staffing.

Equal Employment Opportunity

The employer is committed to providing equal employment opportunities and encourages applications from all candidates, including youth who will be supported through on-the-job training, mentoring, coaching, and networking initiatives.