Fraud Investigator

About American Express Saudi Arabia

Established in 1999, American Express Saudi Arabia is a premier financial services provider offering advanced payment solutions tailored for individuals and businesses within the Kingdom. Renowned for innovation in Credit Cards, Charge Cards, and various payment products, the company empowers customers to manage expenses efficiently while enhancing financial flexibility. Leveraging a globally integrated payments network, the organization delivers a diverse range of products, insights, and premium experiences that promote business growth and enrich customer lives. Employees become part of a cooperative team committed to exceptional customer support and pioneering payment solutions.

Role Overview

This role involves performing comprehensive fraud investigations to detect, respond to, and prevent fraudulent activities affecting both customers and company assets. The position ensures prompt investigation of suspected fraud cases, meticulous evidence gathering, root cause analysis, and formulation of corrective measures to reinforce fraud controls. Additionally, the role entails preparing detailed investigation reports, maintaining compliance with regulatory and internal policies, and collaborating with relevant stakeholders to facilitate effective fraud resolution.

Key Responsibilities

• Support the Head of Fraud Investigation & Response in managing end-to-end fraud cases, ensuring thorough and timely investigations within agreed timelines.
• Assess fraud alerts, referrals, and customer complaints to validate suspected fraudulent activities by collecting relevant evidence and documenting findings accurately.
• Analyze transactional, customer, and system data meticulously to detect fraud patterns, identify root causes, and substantiate investigation outcomes.
• Ensure all investigations comply with internal policies, Counter Fraud Fundamental Requirement framework, and applicable legal and regulatory standards.
• Compose comprehensive investigation reports that include evidence, conclusions, recommendations, and lessons learned, adhering to company and regulatory guidelines.
• Deliver clear and substantiated investigation outcome reports meeting quality standards, internal policies, audit expectations, and regulatory requirements.
• Collaborate effectively with internal departments like Operations, Compliance, Legal, Risk, and Information Security, and liaise with external entities such as law enforcement or regulators as necessary.
• Monitor emerging fraud trends and recurring issues from investigations to provide insights that improve fraud detection and investigative processes.
• Contribute to fraud awareness efforts by disseminating investigation results, new fraud techniques, and best practices throughout the organization.

Required Qualifications and Skills

• Bachelor’s degree in Criminology, Risk Management, Finance, Accounting, Data Analytics, Business Administration, or a related discipline.
• Proficiency in English and Arabic languages.
• At least one year of experience in fraud investigations, financial crime investigations, forensic analysis, or related area.
• Strong analytical capabilities to examine transactional and customer data for identifying suspicious activities.
• Exceptional report writing skills to create clear, accurate, evidence-based reports compliant with internal and regulatory standards.
• Comprehensive knowledge of fraud typologies, investigative techniques, and relevant regulatory frameworks.
• Excellent interviewing, communication, and stakeholder engagement abilities.
• High standards of integrity, confidentiality, and professionalism in handling sensitive information.
• Detail-focused with strong problem-solving and critical thinking skills.
• Ability to independently manage multiple investigations efficiently in a dynamic environment.