Executive/Senior Executive, People Operations

About the Role

We are inviting a detail-oriented, organized, and adaptable People Operations Executive or Senior Executive to strengthen our People team. You will play a pivotal role in managing HR operations, ensuring accurate data handling, strict compliance, and delivering an outstanding employee experience throughout the entire talent lifecycle.

This opportunity suits HR professionals passionate about operational precision, merging day-to-day systems management with critical compliance tasks, including work pass processing and educator registrations.

The ideal candidate is a proactive driver of continuous improvement, eager to optimize scaling processes and develop automated solutions that contribute to building a scalable, future-ready People Operations framework with a seamless employee journey.

Key Responsibilities

• Manage Applicant Tracking System (ATS) and Core HR system data to ensure seamless onboarding by accurate data entry and workflow triggers.
• Oversee collection and management of mandatory documentation for early childhood educator registration and regulatory compliance, ensuring all gaps are addressed promptly.
• Coordinate pre-employment medical examinations with vendors, reviewing reports and escalating issues to Talent Acquisition leads and recruiters.
• Collaborate with recruiters to confirm start dates and produce Letters of Offer and employment contracts using Adobe Sign.
• Act as the liaison for onboarding coordination, communicating first-day instructions to new hires and relevant internal teams.
• Enter employee lifecycle data such as promotions, transfers, and terminations accurately and on time into HR Information Systems (HRIS) to maintain data integrity.
• Create and audit digital Personnel Files (P-Files), upholding confidentiality, data privacy, and audit readiness.
• Manage the HR Shared Services mailbox as a Center of Excellence, handling complex employee queries within service level agreements.
• Administer the full scope of work pass processes including applications, renewals, and appeals adhering to Ministry of Manpower regulations.
• Serve as the main point of contact for mandatory educator registrations and licensing with relevant educational authorities.
• Oversee repatriation and exit compliance processes for foreign employees, including work pass cancellations and repatriation travel arrangements.
• Continuously evaluate People Operations workflows to reduce manual bottlenecks, shorten turnaround times, and elevate employee experience.
• Identify and implement automation opportunities for repetitive HR administrative tasks, working with IT or HR system administrators to deploy solutions such as automated triggers and self-service forms.
• Develop and maintain comprehensive Standard Operating Procedures (SOPs) for all core People Operations functions to ensure consistency and compliance.
• Analyze operational data to propose systemic improvements, develop employee FAQs, and promote continual enhancement of processes.

Qualifications and Experience

• Bachelor's degree in Human Resource Management, Business Administration, or a related field.
• 3 to 5 years of practical experience in HR operations or shared services environments.
• Experience ranges from junior professionals aiming to grow in a People-centric culture to strategic experts who innovate processes and ensure rigorous compliance.

Technical and Domain Expertise

• Proficient in HRIS and ATS platforms, with preferred familiarity with SuccessFactors, Workday, and Adobe Sign.
• Basic knowledge of local employment laws and Ministry of Manpower work pass regulations.
• Experience or understanding of Early Childhood Sector operations and educator registration requirements is advantageous.

Personal Attributes

• Keen attention to detail ensuring data accuracy.
• Strong process orientation and ability to maintain organized, systematic workflows.
• Professional, empathetic communication style, able to manage employee and candidate engagements effectively and handle escalated employee inquiries.
• Analytical thinker who proactively identifies process bottlenecks and devises practical solutions including develop FAQs.
• Excellent interpersonal and stakeholder management skills to navigate internal and external relationships confidently.
• Highly organized with capability to multitask under tight timelines, showing ownership from task execution to leading continuous improvement initiatives.

Preferred Additional Skills

• Demonstrated success using basic automation tools such as macros or form triggers to optimize HR administrative work.
• Experience utilizing AI productivity tools to increase administrative efficiency and enhance communications.
• Knowledge of low-code automation platforms like Power Automate for streamlining HR workflows is a plus.