Executive Assistant

About Decagon

Decagon is a forefront conversational AI platform that enables brands to deliver exceptional, personalized customer experiences. Trusted by industry leaders such as Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas, Decagon empowers AI agents across multiple communication channels including voice, chat, email, and SMS.

The company envisions transforming customer service from traditional support channels into faster, richer, and more meaningful interactions. Decagon is supported by prominent investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.

Operating primarily in-office, Decagon values efficiency and innovation, guided by principles such as "Just Get It Done," "Invent What Customers Want," "Winner's Mindset," and "The Polymath Principle."

Role Overview

We seek a proactive and highly organized Executive Assistant to provide comprehensive support to multiple executives. This dynamic role involves managing complex schedules, coordinating comprehensive travel and event plans, serving as a liaison among teams, and assisting with personal logistics.

The ideal candidate is a reliable and forward-thinking partner who anticipates needs, prioritizes critical matters, and ensures smooth information flow throughout the organization.

Key Responsibilities

• Efficiently manage intricate calendars and prioritize meetings amid competing demands.
• Organize travel arrangements and event logistics, adapting to last-minute changes as needed.
• Serve as a communication hub, maintaining organized and timely exchanges internally.
• Prepare for meetings with necessary materials, document notes, and oversee follow-ups and action items.
• Assist with personal assistant tasks and requests as required.
• Contribute to fostering team culture through onboarding, events, and daily coordination.
• Monitor and administer team budgets and financial reports.

Candidate Profile

• Minimum of two years’ experience as an Executive Assistant supporting C-level executives or founders, preferably in a startup setting.
• Proven capability in juggling complex schedules, travel plans, and competing priorities flawlessly.
• Highly proactive, resourceful, and oriented towards anticipating and solving challenges.
• Effective communication skills: concise yet detailed as the situation demands.
• Adaptable and thriving in fast-paced, high-growth environments.
• Upholds strict confidentiality and professional discretion.
• Forward-thinking with the ability to anticipate needs before they arise.
• A positive mindset, undertaking all tasks with enthusiasm regardless of size.

Benefits

• Flexible vacation policy allowing employees to take necessary time off, subject to local laws (e.g., 25 statutory leave days in the UK).
• Comprehensive medical, dental, and vision insurance for employees and dependents.
• Life insurance and disability coverage.
• Retirement savings plans, such as 401K or pension schemes.
• Parental leave provisions.
• Support for fertility and family planning benefits through Carrot.
• Daily complimentary lunches and snacks available on-site.

Compensation

The position offers an annual salary ranging from $120,000 to $150,000.