Director, Operations Excellence

About the Role

We present an opportunity for a strategic leadership role as Director of Operations Excellence based in the United States. This role is designed for a seasoned operations leader dedicated to spearheading transformative initiatives and establishing robust operational frameworks. Positioned centrally in cross-functional collaboration, the focus lies on enhancing operational quality, streamlining processes, setting governance standards, and driving continuous improvements that directly elevate client satisfaction and scale business capabilities. This foundational leadership role involves engaging with executive stakeholders, developing accountability structures, and influencing the future trajectory of operational excellence in a dynamic environment. The role offers significant executive collaboration and the chance to deliver measurable business value via data-driven insights and innovative process advances.

Key Responsibilities

• Establish and head the Operations Excellence function by creating governance structures, setting operational rhythms, managing escalation protocols, and fostering cross-departmental engagement.
• Manage operational quality throughout full business workflows by identifying, tracking, prioritizing, and ensuring timely resolution of issues with clear ownership.
• Lead cross-functional response teams to address significant operational challenges, coordinating stakeholders and driving prompt corrective measures.
• Perform root-cause analyses to detect recurring process shortcomings and institute sustainable improvements to enhance operational results and data integrity.
• Create, document, and continuously update standard operating procedures and process frameworks to ensure consistency and scalability.
• Spot and introduce automation and process improvements to minimize manual workload and enhance operational efficiency.
• Implement centralized knowledge management systems to safeguard organizational knowledge and ensure alignment.
• Design and administer operational scorecards, dashboards, and executive reporting tools to illuminate trends, risks, and performance indicators.
• Act as a trusted advisor for senior leadership by translating complex operational data into actionable strategies and recommendations.
• Promote a culture of continuous operational improvement, discipline, and responsibility across multiple departments and teams.

Candidate Requirements

• Bachelor's degree in Business Administration, Operations Management, or a closely related discipline.
• At least 10 years of leadership experience in operations, process enhancements, quality assurance, or similar cross-functional roles within complex organizations.
• Demonstrated success in delivering measurable operational improvements and influencing diverse stakeholders across organizational boundaries.
• Experience leading operational excellence, quality control, or transformational initiatives in growing technology or service-oriented enterprises is highly preferred.
• In-depth knowledge of end-to-end operational environments, including CRM systems, order management operations, financial systems, and client-facing technologies.
• Proven expertise in designing governance models, standardizing processes, implementing accountability frameworks, and managing change initiatives.
• Strong analytical and problem-solving aptitude with an ability to identify patterns, diagnose underlying issues, and develop scalable solutions.
• Excellent communication and executive presentation skills adept at conveying complex operational ideas as clear business insights.
• Solid project management and organizational capabilities capable of handling multiple strategic projects simultaneously.
• A collaborative leadership approach with skill in building trust, influencing stakeholders, and securing alignment in matrixed settings.
• Certifications in Lean, Six Sigma, project management, or change management are advantageous.
• Familiarity with operational platforms such as Salesforce, Jira, ServiceNow, or equivalents is favorable.

Benefits and Compensation

• Competitive total compensation package with target earnings ranging from 190000 to 230000 USD per annum, contingent on qualifications, location, and experience.
• Comprehensive health benefits including medical, dental, and vision coverage.
• Retirement plan options such as a 401(k).
• Generous paid leave including vacation and company-observed holidays.
• Parental and caregiver leave programs with pay.
• Opportunities for professional growth, certifications, and ongoing education.
• Exposure to innovative technologies and environments focused on advancement.
• An inclusive, collaborative culture valuing diversity, employee development, and well-being.
• Additional employee wellness programs and benefits.

Additional Information

This listing is facilitated by a partner organization who manages the application and hiring process directly. Our recruitment process employs AI-assisted matching to ensure candidacy is evaluated quickly and fairly. Final hiring decisions are made by the partner company's team. Candidate personal data is processed respecting applicable data privacy laws, including GDPR, and AI tools are used as an aid but do not replace human judgment.