Customer Support Specialist

About OpenBet

OpenBet is a premier global provider in the betting and gaming entertainment sector, partnering with over 200 clients to deliver exceptional winning experiences to millions of players. We host iconic event betting such as the FIFA World Cup and Super Bowl and innovate with next-generation products like BetBuilder. Our platform is proven with 27+ years of uninterrupted service, offering unparalleled scalability and reliability, supporting 85 licenses and 20 World Lottery Association operators worldwide through a highly skilled team of over 1,200 professionals in 14 countries.

Role Overview

The Client Integrations Specialist plays a vital role within our global integrations team, overseeing the full client integration lifecycle for SportCast's product line. This role involves engaging with client requirements, devising effective integration strategies, facilitating API adoption, and ensuring flawless deployment from initial scoping phases to final production rollouts. Serving as the main liaison for both B2C and B2B partners, this position demands a balance of technical expertise, analytical capabilities, and strong communication to promote seamless integration experiences. Collaboration with cross-functional teams such as engineering, product management, delivery, and support is essential to align integration solutions with client and company objectives.

Candidate Profile

• Experience in client integration, technical delivery, customer success engineering, or comparable roles in SaaS, iGaming, or API-centric environments.
• In-depth knowledge of RESTful APIs, authentication protocols, JSON/XML data structures, and integration processes.
• Demonstrated ability to interpret customer needs and translate them into precise integration plans.
• Exceptional communication skills with the capability to simplify complex technical content for diverse stakeholder groups.
• Strong analytical and problem-solving aptitude backed by proficiency in tools like Postman, system log inspection, and monitoring utilities.
• Highly organized with meticulous attention to detail, efficiently managing multiple integration projects simultaneously in a dynamic setting.
• Proactive and adaptable team contributor comfortable working across varying priorities and international time zones.
• Genuine eagerness to learn sophisticated systems, collaborate interactively, and contribute to product and operational advancements.

Benefits and Work Environment

• Engage in a collaborative hybrid office model with mandatory presence in the Melbourne office at least 2 days weekly.
• Enjoy an appealing benefits package, a supportive and inclusive workplace, and a vibrant, contemporary work setting.
• Opportunity for international collaboration and interaction with global teams as business growth continues.
• Clear pathways for professional development tailored to accelerate your career trajectory.
• Flexible working arrangements combined with structured support and skill development initiatives.

Commitment to Diversity

OpenBet is dedicated to fostering an inclusive culture valuing diversity and embracing individuals from all backgrounds and identities. We strive to build a workforce reflective of our global society, ensuring every voice is respected and celebrated as we innovate in the iGaming space.