Customer Success Manager

Role Overview

The Customer Success Manager, also known as Client Success Manager or Account Manager, is a full-time remote position responsible for fostering and maintaining enduring relationships with institutional partners, industry collaborators, and users of The Green AI Initiative’s tools and prototypes. The role focuses on onboarding new partners, delivering continuous support, and ensuring effective application of the initiative's research outputs and solutions.

Key Responsibilities

• Conduct discovery and periodic check-in meetings to understand partner goals and requirements.
• Monitor engagement levels and satisfaction to identify and mitigate retention risks promptly.
• Collaborate with research, product, and engineering teams to communicate partner feedback and prioritize feature developments.
• Support deployment and rollout of new capabilities to partners.
• Develop and maintain success plans, detailed reports, and presentations for stakeholders.
• Advocate for partner needs within internal teams and contribute to scalable processes and documentation to enhance overall user experience.

Required Qualifications and Skills

• Proven excellence in customer-facing roles, including strong Customer Satisfaction and Service abilities.
• Competence in building trustful and enduring relationships to improve Customer Retention.
• Strong analytical capabilities to examine usage data, gather feedback, and utilize success metrics for ongoing improvements.
• Outstanding verbal and written communication skills with the ability to simplify technical material for non-technical audiences.
• Previous experience in customer success, account management, or client service roles, preferably within technology, AI, or SaaS sectors.
• Ability to work autonomously within a remote and globally distributed team, managing multiple stakeholders effectively.
• Knowledge of AI, machine learning, or data-driven products; enthusiasm for sustainability and energy-efficient technologies is advantageous.
• Bachelor’s degree in Business, Communications, Engineering, Computer Science, or a related field, or equivalent experience.