Customer Success Manager

About the Role

Cymulate provides Continuous Security Validation, helping organizations continuously test, measure, and improve their cybersecurity posture as threats evolve. The company serves leading clients and places strong emphasis on delivering high-quality service. Its team is built around experienced, high-performing professionals, and it has earned strong recognition across Gartner, G2, and Glassdoor from both customers and employees.

Key Responsibilities

• Act as the main point of contact for technical queries and escalations, working closely with Support, Product Management, and other internal teams.
• Partner with customers to build success plans that define important goals and KPIs, then guide them toward those outcomes while tracking progress and sharing results internally and externally.
• Work with account management teams to support and secure contract renewals.
• Spot opportunities to broaden the customer’s use of Cymulate across the wider organization.
• Lead proof-of-concept activities for upsell opportunities and contribute to pilot outcome presentations, QBRs, and ABRs for key accounts.

Desired Profile

• 3 to 5 years of experience in customer success or project management, with a strong history of handling major accounts.
• Background in cybersecurity, along with solid analytical and project management capabilities.
• A proactive, solution-oriented mindset and the confidence to make independent decisions.
• Ability to identify issues and escalate them internally so they can be resolved with the technical support team.
• Demonstrated success in building long-term relationships with enterprise clients, supporting customer outcomes, and consistently meeting or exceeding targets.
• Strong communication and interpersonal abilities, with comfort engaging stakeholders at different levels of an organization.
• Capacity to manage multiple priorities and perform well in a fast-moving environment.
• Fluent English communication skills.

Additional Information

This is a full-time onsite role based in Singapore.