Customer Relationship Manager
Patna, Bihar, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 70,000 / month
- Openings
- 1
- Posted
- il y a 3 heures
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Candidates with a bachelor's degree in any discipline are preferred. Fresh graduates possessing excellent communication skills are encouraged to apply. Prior experience in relevant fields such as real estate sales, telesales, or customer relationship management is advantageous but not mandatory.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Youth homes and developers pvt ltd is an expanding real estate enterprise specializing in premium residential and commercial developments, aiming to provide outstanding customer experiences.
Job Overview
We are seeking a proactive and customer-oriented Customer Relationship Manager to handle client relations, manage post-sales activities, and ensure high levels of customer satisfaction in the real estate sector.
Work Location
Opposite Secular Heritage, near Sonu Market, Gyanodaya Gurukul School, Gola Road, Patna, Bihar, India.
Key Responsibilities
- Engage and follow up with leads generated by the company via phone, WhatsApp, email, and other channels.
- Clearly explain project specifics, plot details, pricing structures, payment schemes, and ongoing promotions to potential clients.
- Encourage prospective buyers to visit project sites and guide them through the sales processes.
- Maintain consistent follow-ups with interested clients until deals are finalized successfully.
- Cultivate and sustain strong customer relationships to ensure satisfaction and trust.
- Collaborate with sales and site visit teams to organize and manage client visits effectively.
- Keep detailed records of customer communication, sales activities, and follow-up actions within the CRM system.
- Meet or exceed monthly and quarterly sales targets established by management.
- Address customer inquiries promptly, offering support before and after sales transactions.
- Compile and submit daily, weekly, and monthly sales reports to supervisors.
- Remain informed about project updates, market trends, competitor products, and pricing strategies.
- Work closely with team leaders and management to enhance lead conversion rates and overall sales performance.
- Ensure accurate documentation and assist customers throughout the booking procedures.
Candidate Requirements
- Excellent verbal and written communication and interpersonal capabilities.
- Strong skills in sales, negotiation, and persuasive communication.
- Ability to establish trust and build enduring relationships with customers.
- Proficient in Microsoft Office applications and CRM software usage.
- Effective follow-up and customer relationship management skills.
- Self-driven, goal-oriented, and able to maintain performance under pressure.
- Professional demeanor with a positive mentality.
Educationally, candidates with a bachelor's degree in any discipline are preferred. Fresh graduates with strong communication skills are welcome to apply. Prior experience in real estate sales, tele-sales, or CRM roles is advantageous but not mandatory.
Compensation and Benefits
- Fixed monthly remuneration ranging from INR 15,000 to INR 70,000.
- Performance-based incentives to reward excellence.
- Opportunities for career advancement within the organization.