Customer Care Executive

Overview

The Customer Care Executive position involves managing customer queries, arranging service appointments, conducting follow-ups, addressing complaints, updating customer databases, and ensuring excellent service experiences. This role also requires collaboration with Sales and Service departments to enhance customer satisfaction.

Key Duties

• Professionally handle incoming customer calls and provide clear responses to inquiries.
• Arrange and confirm appointments for vehicle servicing.
• Perform follow-up communications post sales and servicing.
• Resolve customer complaints efficiently and promptly.
• Keep customer information up-to-date in the CRM platform.
• Liaise with departments such as Sales, Service, and Insurance for seamless coordination.
• Contribute to initiatives aimed at improving customer retention and satisfaction.

Qualification Criteria

• Possess a bachelor's degree in any field.
• Open to fresh graduates or professionals with up to two years of customer service experience.

Required Skills

• Effective communication and interpersonal abilities.
• A strong customer service orientation.
• Basic proficiency in computers and Microsoft Office tools.
• Capability to solve problems and organize tasks efficiently.
• Team player able to manage various responsibilities simultaneously.