Customer Care Advocate

About WellNet

WellNet Enerji is a national healthcare management company specializing in innovative, cost-effective health insurance plans. We offer level-funded and self-funded PPO plans, Reference Based Pricing options, and Hybrid plans designed to reduce healthcare costs and limit premium increases for businesses and their employees.

Role Overview

The Customer Care Advocate plays a crucial role in ensuring high satisfaction levels for members, providers, and client companies by managing all frontline client interactions within a call center environment.

Key Duties

• Handle inbound calls across various call queues promptly and professionally.
• Assess plan benefits to understand specific provisions applicable to each call.
• Communicate with healthcare providers to relay plan details and update insurance information of members.
• Provide claim status updates to both providers and members.
• Manage follow-up tasks involving multiple stakeholders to guarantee complete resolution.
• Contact parties to gather information necessary for processing claims.
• Maintain thorough documentation of calls and pending follow-up actions.
• Resolve issues involving overpayments.
• Assist with new hire support and open enrollment processes.
• Perform additional support duties as assigned.

Qualifications and Skills

• Position requires in-person attendance at Trevose, Pennsylvania site.
• Minimum education requirement is an associate degree or higher.
• Prior experience working in a call center is beneficial but not mandatory.
• Experience within the health insurance sector is an advantage.
• Proficient in Microsoft Office applications.
• Possesses professionalism and a strong sense of personal accountability.
• Excellent communication skills coupled with proper telephone etiquette.
• Exceptional listening abilities.
• Strong problem-solving capabilities.

Core Values

• Optimism
• Accountability
• Respect
• Intelligence
• Hustle
• Adaptability
• Commitment to building long-term relationships

Compensation and Benefits

This full-time role includes a competitive salary and benefits package featuring health insurance, 401(k) retirement plan, ongoing training opportunities, and paid vacation.

Location

The role is based onsite at WellNet's office in Feasterville-Trevose, Pennsylvania, zip code 19053.

Additional Information

For further details about the company, visit the WellNet website. Interested candidates are encouraged to submit a resume along with a letter of interest via email.