Content Moderation & Quality Assurance Specialist

About the Role

We are seeking an experienced Content Moderation & Quality Assurance Specialist to join a leading global technology company on an 11-month onsite contract in Greater Dublin. This role offers the chance to improve AI-driven content moderation systems by ensuring decisions meet high standards of quality, consistency, and policy adherence. The position focuses on Trust & Safety, Quality Assurance, and refining moderation processes.

Key Responsibilities

• Assess and validate content moderation outcomes for accuracy, consistency, and compliance with policies.
• Support training and enhancement of AI models used in content moderation.
• Develop and maintain "Golden Sets" that measure and calibrate moderation quality.
• Collaborate closely with external vendor teams to enhance quality, provide feedback, and coordinate calibration tasks.
• Examine quality metrics to identify trends and areas for moderating improvement.
• Recommend and assist in process enhancements across moderation workflows and tools.
• Work with Operations, Policy, and Leadership teams on initiatives aimed at boosting quality standards.
• Engage in training activities and keep updated on moderation policies and industry best practices.

Qualifications and Experience

• Minimum of 4 years of experience in Content Moderation, Quality Assurance, Trust and Safety, or a related discipline.
• Capacity to handle graphic, sensitive, and potentially disturbing content with resilience.
• Strong background in production, program management, or investigations, capable of analyzing complex cases and spotting quality issues.
• Experience in structured, regimented operational settings.
• Proficiency in interpreting policies, rationalizing enforcement decisions, and explaining guidelines clearly.
• Deep understanding of content moderation policies, procedures, and quality standards.
• Outstanding analytical, problem-solving, and communication capabilities.
• Meticulous attention to detail while managing multiple priorities and deadlines.
• Ability to work autonomously and collaborate well across teams.

Additional Preferred Qualifications

• Experience overseeing external vendor or operational partner relationships.
• Familiarity creating Golden Sets or leading vendor calibration sessions.
• Knowledge of data analysis and reporting tools.
• Hands-on experience with content moderation and quality assurance software platforms.
• Understanding of industry standards and best practices in Trust and Safety.
• Certifications related to Content Moderation, Trust and Safety, or similar areas.