Commercial Operations Specialist

About the Role

We are seeking a seasoned Commercial Operations Specialist to oversee the technical and operational interaction between Tabby and our network of merchants and channel partners in Saudi Arabia. Based within our Business Development department, this role requires ownership of the full merchant onboarding cycle, working closely with Risk, Integrations, Business Development, and Account Management teams. Your mission is to ensure merchants are properly set up from the outset, delivering flawless payment experiences at all touchpoints.

Key Responsibilities

• Act as the main operational and technical contact point between Tabby and partner merchants, collaborating intensively with internal teams such as Product, Risk, and Integrations.
• Fully own the technical onboarding journey of merchants and channel partners, including documentation, coordinating testing, tracking progress, and enabling timely activation, with emphasis on process development.
• Oversee merchant data enablement workflows to verify data collection, validation, and compliance with risk and underwriting prerequisites.
• Conduct negotiations on technical requirements with merchants, balancing Tabby’s protocols with commercial objectives.
• Lead cross-functional coordination on product launches, preparing merchant-facing content, supporting go-to-market strategies, and ensuring smooth execution across departments.
• Monitor merchant integration status and performance, identify operational weaknesses, and suggest enhancements.
• Continuously develop and maintain internal standard operating procedures and documentation to ensure scalable and standardized onboarding and integration processes.
• Assist Business Development in technical discussions with merchants to assure feasibility of sales commitments regarding product capabilities and risk considerations.

Qualifications and Expertise

• At least 2–3 years’ experience in roles such as Technical Account Management, Merchant Success, Solutions Delivery within Fintech, Payments Operations, E-commerce integrations, or similar technical program management positions.
• A technical background supported by either a degree in Computer Science, Software Engineering, Information Systems, or substantial hands-on experience specifically in payments and integration technologies.
• Solid understanding and practical knowledge of payment flow mechanisms, APIs, webhooks, and checkout or plugin integrations.
• Fluency in both written and spoken English and Arabic with exceptional cross-departmental communication skills, capable of translating complex technical information into straightforward business language and vice versa.
• Strong analytical abilities along with excellent documentation and process-building capabilities.