Client Success Representative (Remote, Contract)

About INFUSE and the Role

INFUSE is a global demand generation company serving B2B clients with audience, buyer, and account engagement solutions. Operating in more than 60 countries and recognized on the Inc. 5000 list alongside numerous industry awards, INFUSE commits to employee satisfaction and a collaborative workplace culture. The Client Success Representative position offers an opportunity to contribute substantially to client satisfaction while experiencing diverse industry exposure and professional growth in a supportive community.

Key Responsibilities

• Establish and nurture enduring relationships with clients to ensure mutual success.
• Oversee the prompt and effective delivery of services aligned with client goals.
• Regularly communicate progress on initiatives to both internal teams and external stakeholders.
• Discover growth opportunities within client territories and coordinate with sales teams to drive expansion.
• Handle complex client inquiries and escalations as necessary.
• Support administrative and operational functions, including data management, system updates, and schedule coordination.

Qualifications

• Demonstrated experience managing client relations, ideally within hospitality, client success, or sales sectors.
• Excellent communication and interpersonal abilities.
• Strong organizational skills to manage multiple priorities with attention to detail amidst a dynamic work pace.
• Empathetic capacity to understand and respond effectively to client needs.
• Proactive problem-solving skills to address challenges constructively.

Hiring Process

• Initial detailed human review of applications without automated screening.
• Video interview submission for review by hiring managers, followed potentially by practical tests or short projects.
• Live interviews conducted via in-person meetings or video conferencing; no text-based or informal interview formats.
• Final offer discussion after mutual interest confirmation, ensuring open communication before hiring decisions.

Diversity and Inclusion

INFUSE is committed to equal employment opportunities, basing all hiring decisions on merit and business needs without discrimination related to protected personal characteristics. The company values diverse experiences and perspectives to build a stronger, inclusive team.