Business Intelligence Analyst

About Access Medical Labs

Access Medical Labs stands as one of the nation's largest specialty diagnostic laboratories, renowned for its ability to use 50% less blood in testing and offer next-day result delivery. The lab provides an extensive portfolio of over 1,000 tests covering routine panels to specialized biomarkers, collected from blood, saliva, and urine, all performed within its highly automated facility spanning more than 55,000 sq. ft. Utilizing cutting-edge diagnostic equipment and innovative logistical solutions, Access is dedicated to precise and reliable testing aimed at advancing personalized medicine for practical and accessible healthcare solutions.

Since 2003, Access Medical Labs has fostered a culture rooted in teamwork, mentorship, and a strong sense of community. Every staff member is empowered to grow professionally, taking pride in their critical role in assuring peace of mind for patients nationwide.

Job Overview and Responsibilities

As a Business Intelligence (BI) Analyst, you will play a pivotal role in enabling data-informed decisions throughout the organization. You will collaborate with leaders from Commercial, Operations, Finance, Marketing, and other divisions to create, manage, and analyze key performance reports, detect trends and risks, and transform insights into strategic business improvements.

• Create and sustain sales KPIs and performance metrics aligned with revenue objectives.
• Develop and maintain comprehensive reports and dashboards on a daily, weekly, and monthly basis to track organization-wide performance.
• Analyze diverse data sets including operational, financial, customer, and commercial information to uncover insights and identify potential improvement areas.
• Collaborate with department heads to support strategic initiatives such as planning, forecasting, resource management, and operational performance.
• Support commercial operations by analyzing customer acquisition trends, pipeline status, sales conversions, revenue patterns, and associated metrics.
• Conduct detailed analyses of customers, prospects, and business performance to spot growth prospects and streamline operational efficiency.
• Deliver actionable intelligence aimed at enhancing business processes, improving customer experience, and boosting organizational productivity.
• Work cross-functionally with Commercial, Marketing, Operations, Finance, and other teams to ensure consistent and aligned data across systems.
• Maintain high data quality standards across business platforms including Salesforce, ERP systems, and BI tools.
• Design user-friendly dashboards and reporting solutions offering real-time access to critical business indicators.
• Contribute to sales forecasting, budgeting, and long-term planning efforts.
• Identify and advocate for improvements in data-related processes and automation opportunities.
• Assist in the implementation, enhancement, and integration of CRM, ERP, and business intelligence systems.

Required Qualifications and Skills

• Minimum of three years of experience in business intelligence, sales analytics, data analytics, or related analytical roles.
• Bachelor’s degree in Business, Analytics, Statistics, Finance, Information Systems, or a related discipline.
• Proven track record of leveraging reporting, dashboard development, and performance analysis to support business decisions.
• Experience with Salesforce CRM and strong competence in Excel including pivot tables, lookups, and data modeling.
• Preferably skilled with BI platforms such as Power BI or Tableau.
• Excellent analytical thinking and problem-solving capacity with meticulous attention to detail.
• Ability to analyze extensive datasets and translate data into actionable, strategic business insights.
• Familiarity with forecasting methods and performance monitoring.
• Knowledge of ERP systems, data integration processes, and enterprise reporting is advantageous.
• Strong communication and presentation abilities to clearly convey insights to both technical and non-technical audiences.
• Capacity to handle multiple priorities effectively in a dynamic, high-output environment.
• Self-motivated with a proactive approach and dedication to continuous improvement.