Business Development Associate (Outbound)

About Pinnavon BPO

Pinnavon Business Solutions is a prominent business process outsourcing firm dedicated to assisting organizations globally by streamlining their processes, improving customer service, and enhancing operational efficiency through dependable and scalable outsourcing solutions. The company caters to a variety of clients including startups, rapidly expanding businesses, financial institutions, and multinational corporations. Services offered range from customer support, back-office tasks, debts and credit management, virtual assistant roles, data handling, to wider business support services. Based in Kenya, Pinnavon aims to highlight African talent while adhering to international quality, security, and professionalism benchmarks, focusing on delivering measurable value that lets clients concentrate on strategic expansion.

Role Overview

The position of Business Development Associate (Outbound) is pivotal to driving the agency's growth through active outbound engagement. This role suits a dynamic and results-driven individual, often described as a "Hunter", who enjoys frequent phone interactions and proactive prospecting. The primary responsibility is generating leads by conducting cold outbound calls using a sophisticated multi-line powerdialer system. Successful candidates will engage potential business clients, assess their needs, and arrange qualified appointments for senior sales executives. Comprehensive training on software usage and call scripts will be provided.

Key Responsibilities

• Conduct outbound cold call campaigns averaging 150–200+ calls daily utilizing a modern powerdialer tool.
• Engage prospects live on calls to identify business challenges and validate fit based on company criteria.
• Arrange meetings qualified for the senior sales and closing teams.
• Perform courteous and persistent follow-ups to maximize attendance at scheduled meetings.
• Maintain accurate CRM records by documenting call details, outcomes, and updating lead profiles.

Candidate Profile & Requirements

• Possess 6 months to over 2 years of experience in outbound cold calling, telesales, or remote lead generation.
• Exhibit fluent conversational English with confidence in phone communication and ability to handle objections effectively.
• Demonstrate strong resilience, self-motivation, and the ability to remain undeterred by rejection during calls.
• Own a personal computer or laptop in proper working order.
• Use a high-quality headset featuring noise-cancelling microphone capabilities.
• Have access to a quiet and dedicated workspace at home suitable for professional calls.
• Be eager to learn and operate the company's multi-line powerdialer technology suite.