Associate HR Business Partner

About Carrot

Carrot is a global leader in fertility and family care services, providing intelligent care coordination that delivers the right clinical guidance tailored to each member's life stage. Trusted by over a thousand multinational employers, health plans, and systems, Carrot supports millions of members across 195 countries — from pre-pregnancy to menopause and life’s significant moments. Their innovative clinical approach drives cost savings for sponsors and delivers award-winning experiences and outcomes worldwide.

Recognized for healthcare innovation, Carrot has earned accolades including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups.' It is frequently cited by major global media such as The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review as a leading voice on digital health and family wellness.

Role Overview

Carrot is seeking an Associate HR Business Partner to deliver front-line HR operational support to all business units, working closely with Strategic HRBPs. This role serves as the first contact for core HR requests and manager inquiries, handling a variety of talent-related functions like employee relations, performance management, coaching managers, and executing programs.

Acting as a liaison with People Operations, you will resolve daily workforce issues and escalate complex matters to the Strategic HRBPs. This position is ideal for an emerging HR professional aiming to expand their impact and transition into a dedicated full HRBP role within one to two years, with ownership of a specific business unit.

Key Responsibilities

• Act as the main HR contact across all teams to answer questions on HR policies, programs, and people matters daily.
• Coach managers on performance feedback, documentation, recognition, and routine team management discussions.
• Collaborate with HR Operations and Talent Acquisition on employee lifecycle events such as onboarding, internal transfers, and exits.
• Assist with employee relations case management, escalating complex issues appropriately.
• Help managers address attendance, conduct, and performance issues, ensuring thorough and compliant documentation in cooperation with People leadership and Legal.
• Bridge business units and People Operations to guarantee smooth implementation of HR initiatives.
• Support company-wide people programs including performance reviews, calibrations, engagement surveys, and compensation processes.
• Utilize people analytics like headcount, turnover, and engagement data to drive insights and continuous HR process improvements.

Success Criteria

• Become the trusted first point of HR for managers and employees across the organization.
• Effectively handle most daily people issues while escalating complex ones to Strategic HRBPs.
• Partner with leadership and Legal to maintain compliant and well-documented employee relations practices.
• Contribute to key people projects and programs.
• Leverage People data to improve at least one core HR process, enhancing manager and employee experiences measurably.

Candidate Requirements

• Bachelor’s degree or equivalent experience.
• At least 4 years' experience supporting HR functions in a generalist or HRBP-assist role.
• Basic understanding of employee relations, performance management, coaching, and HR operations.
• Excellent communication and relationship-building skills.
• Detail-oriented with proficiency using HR systems and interpreting data.
• Knowledge of U.S. labor laws and ability to work regularly onsite in Iowa.

Preferred Qualifications

• Experience working in a hybrid or distributed workforce environment.
• Familiarity with employee relations case documentation.
• Exposure to HR platforms such as ADP, Lattice, Greenhouse, or similar tools.
• Experience with international employment law or working with an Employer of Record.

Why Join Carrot?

This role is crucial as the foundational HR support enabling Carrot’s mission to provide compassionate, scalable care. By managing daily HR intake and empowering managers, the Associate HRBP frees senior HRBPs to concentrate on strategic organizational initiatives while ensuring timely, high-quality responses for employees.

Carrot offers a meaningful mission to improve access to fertility and family care, a fast-paced work environment, competitive pay and benefits, flexible time off, comprehensive parental and family-forming support, and a collaborative and inclusive culture. Employees work alongside passionate, thoughtful colleagues committed to advancing healthcare worldwide.

Compensation & Benefits

Carrot delivers a comprehensive total rewards package covering health, wellness, retirement, incentives, parental leave, family-forming benefits, and a competitive salary range of $90,000 to $120,000 annually. Actual pay depends on skills and experience.