Assistant Manager ICT

About Pakistan Kidney and Liver Institute & Research Center

Established in 2017, PKLI&RC is a foremost public sector institution specializing in organ transplantation, particularly kidneys and livers. It holds the distinction of the first JCI-accredited hospital in South Asia and has been honored with two Healthcare Asia Awards in 2025. The center offers comprehensive treatment under one roof, including complex transplant procedures, robotic surgeries, and multi-disciplinary specialized care. PKLI&RC operates 18 filter clinics throughout Punjab providing free hepatitis services and has expanded facilities in Rawalpindi catering to patients from Northern Punjab, Khyber Pakhtunkhwa, and Azad Kashmir. Treating over 4.5 million patients, it possesses advanced diagnostic tools, the largest dialysis unit in Punjab, and is recognized for innovation and excellence in healthcare. Alongside patient care, the institute emphasizes research, education, and training to ensure nationwide accessible world-class medical services.

Role Overview

The Assistant Manager ICT is responsible for supporting the planning, implementation, and upkeep of ICT systems at PKLI&RC. Duties include managing daily ICT operations such as monitoring network and server performance, overseeing hardware and software installations, and ensuring robust data security and backup practices. This role requires collaboration with clinical and administrative teams to resolve issues swiftly, optimize hospital information system workflows, provide end-user support, and conduct trainings. Additionally, the assistant manager contributes to ICT project activities, maintains detailed documentation, and supports compliance with relevant standards and institutional policies. This is a full-time position based onsite in Gulgasht Colony.

Qualifications and Skills

• Proficiency in managing ICT infrastructure including networks administration, servers, and system monitoring.
• Experience with hardware and software setup, configuration, and troubleshooting within enterprise or healthcare settings.
• Knowledge of information security principles, data protection, and backup/recovery procedures adhering to ICT policies.
• Capability in delivering user assistance, preparing technical documentation, and training non-technical staff effectively.
• Skills in project coordination, task prioritization, and interdepartmental collaboration for ICT initiatives.
• Preferred academic background includes bachelor's degree in IT, Computer Science, or related disciplines; certifications such as CCNA, MCSE, or ITIL are advantageous.
• Prior exposure to hospital or healthcare ICT systems, familiarity with health information systems, and experience managing high-availability, mission-critical environments.