AI Analysis & Performance Analyst

Role overview

Join the Performance & Insights Customer Support organization as an AI Analyst focused on analytics, reporting, and operational improvement. In this position, you will help turn data into clear insights for internal and external partners across strategy, operations, business, engineering, and R&D teams in the US and other global regions. The work supports TikTok’s push toward AI-driven automation by improving system setup, resource use, scheduling, and BPO operations in a high-velocity environment.

You will contribute to building scalable methods that strengthen human-AI task allocation, improve efficiency, and elevate both user and agent experiences. The job calls for independent thinking, strong collaboration, and the ability to handle changing priorities in a fast-paced setting.

Key responsibilities

This role centers on analytics, measurement, automation testing, and cross-functional decision support. You will use quantitative methods to understand complex business issues, surface patterns, and recommend practical actions that improve customer support performance and business outcomes.

Additional information

Trust & Safety: The work may involve exposure to image, video, and text content from everyday use, including sensitive or harmful material such as bullying, hate speech, child safety risks, self-harm or harm to others, and harm to animals. This means the role can involve frequent exposure to distressing content. TikTok notes that this kind of work can be rewarding but also psychologically and emotionally demanding, and it provides wellbeing programs and support to help employees maintain physical and mental health throughout their journey.

About TikTok

TikTok is a leading short-form mobile video platform with a mission to inspire creativity and bring joy. Its headquarters are in Los Angeles and Singapore, and it also operates offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why join TikTok

The company emphasizes creativity, curiosity, humility, resilience, and continuous innovation. Teams work with an “Always Day 1” mindset to keep learning, solve new problems, and build impact for users and communities around the world.

Diversity and inclusion

TikTok aims to maintain an inclusive workplace where people are valued for their skills, experiences, and perspectives. The organization is committed to reflecting the global communities it serves and building an environment that welcomes diverse voices.