Agent, Room Reservations

About Atlantis, The Palm

Part of Kerzner International, Atlantis, The Palm is a prestigious luxury hospitality destination located on Palm Island's crescent. The resort features 1,544 uniquely designed rooms and suites inspired by the sea, renowned dining by celebrity chefs and Michelin-starred restaurants, the world's largest waterpark, expansive aquarium with 65,000 marine animals, and interactive dolphin experiences at Dolphin Bay. The team consists of over 6,000 diverse colleagues fostering an inclusive, nurturing environment prioritizing wellbeing and career growth.

Role Overview

The Room Reservations Agent is responsible for managing hotel bookings in line with Atlantis's policies and procedures. This role requires engaging with guests primarily by phone to provide information, handle inquiries and complaints, take reservations, and assist with order processing. The agent supports the team through report preparation and ensures all guest interactions are handled promptly and with high quality.

Candidate Profile

Ideal candidates will have experience in call centers or customer-facing roles such as front office, guest relations, club lounge, or hotel reservations. Professional presentation, patience, positive attitude, attention to detail, and a genuine passion for customer service are essential. Proficiency in computer systems including Opera, along with fluency in English, is mandatory. Preference is given to candidates fluent in Russian, Arabic, Chinese, or French due to guest demographics.

Benefits

• Competitive tax-free salary paid in AED
• Generous food and beverage privileges
• Exclusive discounts at all Kerzner properties globally
• Comprehensive health insurance including dental
• Annual flights home
• Life insurance coverage
• Incentive programs and wellness/social initiatives

Development Opportunities

Colleagues benefit from world-class training, career advancement prospects within Kerzner, and an engaging work culture, ideal for those looking for a long-term, rewarding hospitality career.