Accounts Receivable Analyst

Overview

We seek a skilled Accounts Receivable Analyst with experience as a Chargeback Analyst to join our team. The role involves analyzing payments received, identifying reasons for short payments, and supporting account reconciliation. This position requires proficiency in English communication and experience in a BPO environment serving large customer bases.

Key Responsibilities

• Examine customer payment deductions and analyze remittance details to determine causes.
• Review supporting documentation such as purchase orders, invoices, and delivery proofs related to customer claims.
• Handle disputes concerning shortages, pricing discrepancies, and policy violations through web portals or email communication.
• Extract relevant data from customer web portals for analysis.
• Communicate with customers via email to resolve outstanding deduction issues.
• Confirm accuracy of all approved allowances.
• Process customer account credits after receiving necessary approvals.
• Thoroughly document all activities in the ERP system to ensure transparency of actions taken.
• Assist in the monthly financial close and address critical issues with business partners.
• Identify and propose process improvements aimed at minimizing customer deductions.
• Ensure all transaction processing complies with client standard operating procedures in a timely manner.
• Collaborate with the US office to review disputes, develop business strategies, and decide on dispute actions or write-offs.
• Escalate complex issues to supervisors or managers when higher-level intervention is required.
• Maintain customer information updates and manage resource onboarding and updating processes.

Candidate Requirements

• 0 to 5 years of relevant experience in accounts receivable roles.
• Graduate degree with strong mathematical and analytical skills.
• Experience working with retail or wholesale accounts is beneficial.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Strong verbal and written communication skills in English.
• Demonstrated ability to collaborate effectively within cross-functional and hierarchical teams.
• Highly organized with strong negotiation, motivation, follow-up, and time management skills.
• Capability to prioritize and manage multiple tasks concurrently.
• Intermediate proficiency in Microsoft Excel, including knowledge of V-Lookup as an advantage.
• Familiarity with factoring processes is a plus.
• Advanced computer skills and experience working with ERP systems.

Additional Information

Employment Type: Full-time, permanent position in a Finance & Accounting department within the IT services and consulting industry.

Educational Requirement: Any graduate degree.