Account Manager - SB

Role overview

This position is responsible for driving sales and service outcomes within the assigned territory, covering data services such as internet bandwidth, MPLS and cloud, along with voice (postpaid), broadband and fixed-line offerings. The role serves as the main customer contact from Airtel’s side across all three business lines.

The objective is to grow customer market share and revenue market share in both current and new accounts.

Key deliverables

• Meet the assigned targets for installation of data, voice and fixed-line services.
• Identify and convert new accounts for data, voice and fixed-line solutions.
• Increase sales in existing and new customers through multi-product cross-selling.
• Maintain a healthy sales funnel across all three business lines with clear maturity stages.
• Stay updated on competitor activity and gather market intelligence.
• Track competitor customer offerings and plan appropriate sales actions for different customer segments.

Core responsibilities

• Develop and sustain strong client relationships over the long term.
• Negotiate commercial terms and close contracts or orders to improve revenue.
• Generate new business opportunities through upselling and cross-selling with existing customers.
• Ensure solutions are delivered on time and aligned with customer requirements.

Profile and qualifications

• Minimum education required: graduate.
• Experience required: 1 to 5 years.
• Age should be up to 30 years.
• Preferred background includes ISP, SI (HP/Dell), FSE roles from telecom, wireline, IT/ITeS, BFSI, or other relationship-led sales environments.

Competencies

• Ability to communicate persuasively
• Customer service and sales focus
• Empathetic approach
• Comfort with technology
• Strong analytical thinking
• Well-groomed and professional presentation