Customer Service/Customer Support Internship

About the Internship

This internship offers an opportunity to engage directly in various facets of customer service through handling inquiries and managing support tickets via multiple communication channels such as email, phone, chat, and ticketing platforms. The intern will be responsible for updating customers on their ticket statuses and collaborating closely with internal teams to troubleshoot and solve customer issues. Maintaining professional and courteous communication throughout all interactions is vital. The role also encompasses monitoring service metrics and assisting management with ensuring adherence to service-level agreements and quality standards.

Key Responsibilities

• Respond to customer questions through emails, calls, chat, and ticketing tools efficiently.
• Generate, track, and update tickets systematically in the customer support system.
• Communicate timely progress and resolutions to customers.
• Collaborate with cross-functional teams to resolve customer issues expediently.
• Conduct follow-ups with internal teams to close pending cases promptly.
• Escalate urgent or high-impact customer concerns when necessary.
• Prepare professional email correspondences and status updates for customers.
• Maintain clear, polite, and professional communication throughout ticket handling.
• Monitor ticket queue status, response timings, and overall service performance indicators.
• Generate reports summarizing ticket statuses, outstanding issues, and customer feedback.
• Support managers to ensure compliance with SLAs and service quality benchmarks.

Candidate Eligibility

• Must be available for a full-time, onsite internship.
• Can commence the internship between July 11, 2026, and August 15, 2026.
• Commitment to the full internship duration of 6 months is essential.
• Should possess the relevant skills and interests required for this role.
• Women interested in starting or re-entering the workforce are encouraged to apply.

Required Skills and Attributes

• Proficiency in spoken English and familiarity with MS Excel.
• Effectiveness in verbal and written communication.
• Basic knowledge of customer support workflows.
• Capability to manage multiple tasks and priorities efficiently.
• Strong skills in coordination, follow-up, and problem-solving.
• Professional demeanor with a customer-first mindset.
• Familiarity with email communication tools and ticketing software.
• Eagerness to learn about software product support processes.

Company Overview

AssetCues offers an AI-driven asset management platform tailored for CFO offices to ensure a continuously updated asset registry reflecting the real-time status, presence, condition, location, and custody of physical assets. Their solution serves industries including pharmaceuticals, manufacturing, banking, and hospitality, with a global footprint through offices in the USA, UAE, and India, complemented by international partners.

Compensation and Benefits

The internship provides a monthly stipend ranging from 10,000 to 20,000 INR. Additional perks include a certificate of completion and a relaxed, informal dress code.