Sneha Medala

About

Results-driven banking operations professional with over 13 years of experience in retail and corporate banking, treasury, and Forex. Experienced in transaction management, auditing, compliance, risk management, and process validation across leading financial institutions.

Experience

• Branch Operations Manager
  Kotak Mahindra Bank Ltd
  Dec 2025 – Apr 2026
• Deputy Manager (Branch Banking)
  HDFC Bank Ltd
  Sep 2022 – Feb 2025
• Deputy Manager
  DCB Bank Ltd
  Sep 2019 – Jan 2022
• Deputy Manager
  ICICI Bank Ltd
  Nov 2011 – Jun 2017
• Process Associate
  Tata Consultancy Services Pvt Ltd
  Sep 2008 – Jan 2011

Education

• PGDM in Banking
  ICICI Manipal Academy
  Banking · Jan 2011 – Jan 2011
• B.Com in Accounting & Finance
  Lala Lajpatrai College
  Accounting & Finance · Jan 2008 – Jan 2008

Skills

• MIS
• Risk Management
• Auditing
• Banking Operations
• Excel
• Compliance
• Retail Banking
• KYC
• Transaction Management
• Corporate Banking
• Finacle
• Treasury
• Forex

🗣️ Languages

• English · Professional
• Hindi · Native
• Marathi · Fluent
• Telugu · Native

🏆 Achievements & awards

• Error Reduction Strategies

  Reduced operational errors by 25% through implementation of stricter compliance measures.

• Customer Satisfaction Improvement

  Led a team to increase customer satisfaction by 30% within one financial year.

• Customer Onboarding Growth

  Achieved 40% growth in customer onboarding through targeted cross-selling initiatives.