Virtual Admin Assistant

Role Overview

This fully remote position calls for a highly organized and customer-oriented Virtual Admin Assistant to handle customer inquiries, scheduling duties, CRM data updates, and various administrative assignments. Collaborating closely with the Director, you will help maintain seamless daily operations while delivering outstanding customer care and supporting business development.

Key Responsibilities

• Act as the principal telephone contact and client concierge.
• Professionally manage inbound sales and customer service inquiries.
• Make outbound calls to customers for follow-ups, confirmations, and information updates.
• Coordinate scheduling, routing, and logistics based on Australian regional locations.
• Oversee multiple calendars, emails, and organize team meetings effectively.
• Maintain CRM data, perform data entry, and update the sales pipeline accurately.
• Manage email communications and client file details within the management system.
• Draft proposals, documents, and business forms using standard templates.
• Update notes, terms and conditions, and contract templates meticulously.
• Prepare basic regular business or financial reports.
• Perform additional administrative tasks as assigned by the Director.

Qualifications and Experience

• At least 2 years' experience as a Virtual Assistant or in a similar customer service or administrative position.
• Skilled at handling inbound queries and making outbound follow-up customer service calls (no cold calling required).
• Strong verbal and written English communication abilities with excellent customer service skills.
• Familiarity with Australian geography—including states, major cities, and regions—is preferred to facilitate routing and logistics efficiency.
• Demonstrated capability managing calendars and dispatching or routing based on geographic locations.
• A degree qualification is advantageous but not mandatory.
• Highly proficient with Google Workspace, Microsoft Office Suite (Word, Excel, PowerPoint), Xero accounting software, Go High Level CRM, softphone systems, Slack, and WhatsApp.
• Proactive, results-oriented, highly organized, process-driven, with keen attention to detail.
• Candidates must complete an assessment prior to the client interview phase.

Work Environment and Expectations

This is a full-time, remote role requiring commitment to fixed working hours akin to an office environment. Flexibility or freelancing arrangements are not offered. The position demands discipline, accountability, and professionalism, including:

• Adherence to strict shift schedules without flexible timing.
• Use of time tracking software during working hours.
• Active involvement in team and client video calls with camera usage.
• Consistent availability and prompt responsiveness throughout shifts.
• Long-term full-time employment commitment, not a side job or freelance role.

Payroll is processed twice per month.

Compensation and Benefits

• Monthly salary of PHP 35000, paid bi-monthly on the 15th and last day of each month.
• Overtime compensation and pay for Philippine public holidays.
• Six-month probationary period.
• 10 days of annual leave and 5 days of sick leave annually.
• Eligibility for 13th month pay after 30 days.
• Annual salary review.
• Laptop provision after 30 days of employment.
• Permanent work-from-home role; employees must have their own internet connection.
• Work schedule: Monday through Friday, 6:30 AM to 3:30 PM Philippine Time.
• HMO provided after six months probation.