Training Specialist III - Remote Position

About the Colorado Department of Revenue

The Colorado Department of Revenue (CDOR) is dedicated to supporting every resident of Colorado by simplifying government interactions and helping them succeed. Our core principles include service, teamwork, accountability, integrity, and respect. Our vision is to empower individuals and businesses through quality customer service, innovation, collaboration, and inclusivity. The department values diversity as a catalyst for innovation and fosters an equitable workplace culture.

Role Overview

The Division of Motor Vehicles (DMV) serves nearly every Colorado citizen by providing essential identification, licensing, and vehicle services through State and County offices. This role invites candidates with strong organizational, communication, and collaborative abilities to join the DRIVES Training team. As a Training Specialist, you will deliver training to over 2,000 stakeholders statewide, including State and County personnel. You'll manage training schedules, conduct assessments, respond to stakeholder queries, and support certification processes.

Key Responsibilities

• Deliver comprehensive technical training sessions (virtual and occasional in-person) for DRIVES system users in various state offices and agencies statewide.
• Administer new hire and refresher training programs, conduct audits to confirm learner competency, and oversee written and practical assessments.
• Obtain BOST certification to authorize County Driver License staff to conduct skills testing.
• Design, develop, and revise training materials and courses to reflect policy and statutory changes, managing logistics such as equipment, registration, and evaluations.
• Provide responsive technical support and assistance to DRIVES users through telephone and email communications in a call center environment.
• Travel overnight and extended durations statewide to various Driver License and Motor Vehicle offices; occasional on-site work with access to a State vehicle.

Qualifications

Minimum Required Experience: Seven years of full-time professional experience developing and/or delivering business systems training to adult learners in classroom or virtual settings.

Or Education + Experience: A combination of relevant education in business, training, higher education, technology, or related fields and professional experience totaling seven years in training adult learners on business systems.

Preferred Qualifications:

• Prior experience in technical customer service within state government.
• Familiarity with DRIVES and experience working at county or State offices.
• Experience in help desk or call center environments.
• Additional public service experience at federal, state, county, or local levels.
• Instructional Design expertise and experience using audiovisual tools.
• Proficiency with PowerPoint and Articulate Storyline at intermediate or advanced levels.
• Competency in creating web-based training modules and writing storyboards/scripts.
• Strong verbal and written communication skills and experience facilitating virtual training classes.

Conditions of Employment

• Applicants must be current residents of Colorado.
• Employees must maintain honesty, integrity, and public trust in job performance.
• Completion of Colorado Individual Income Tax returns and pre-employment tax record evaluation is mandatory.
• Successful background check and references are required before appointment.
• Driving a State-owned vehicle requires maintaining a valid driver’s license and safe driving record; Motor Vehicle Records will be reviewed accordingly.

Additional Information

The eligible candidate list generated from this job posting may be used to fill similar vacancies. All communication during the hiring process will occur via email; applicants must ensure receipt of messages from State email domains. Appeals regarding selection decisions can be filed within ten calendar days of notification following specified procedures.

Equal Opportunity Statement

The State of Colorado is committed to creating a workplace that values diversity, equity, and inclusion. All qualified applicants will receive equal consideration without discrimination based on protected classes. Accommodations for applicants with disabilities are available upon request.