Telesales Executive

Role Overview

As a Telesales Executive at Konstruct and Live Technologies Private Limited, you will focus on generating and qualifying leads primarily for construction and interior projects. Your key objective will be to maintain professional communication, build trust with potential clients, and ensure a smooth sales pipeline by scheduling appointments and managing follow-ups effectively.

Key Responsibilities

• Contact leads obtained from digital marketing efforts, exhibitions, references, and internal databases to generate inquiries regarding construction and interior projects.
• Identify authentic decision-makers and build a robust sales pipeline.
• Gather comprehensive details about the customer and project such as name, contact information, project location, plot size, construction type, budget, timeline, requirement specifics, lead source, and decision stage.
• Arrange meetings for the Sales Manager, handling both online and offline appointments, including confirmations and reminders.
• Maintain courteous and professional communication to foster trust and understand customer needs deeply, aiming to provide a premium experience.
• Regularly update the Customer Relationship Management (CRM) system with call outcomes, follow-up schedules, notes, lead stages, reasons for lost leads, and next steps.
• Consistently follow up on leads until closure, reactivating inactive contacts to ensure no opportunities are missed.
• Prepare daily and weekly reports covering calls made, leads generated, follow-ups, pipeline status, lost leads, and conversion metrics.
• Collaborate with internal teams such as Sales, Architects, Interior Designers, Site Engineers, Operations, and Management for efficient workflow.

Required Skills and Qualifications

• Excellent verbal communication skills in Hindi; proficiency in English is advantageous.
• Effective persuasion and active listening capabilities.
• Strong customer handling skills paired with a positive, professional attitude.
• Disciplined approach to follow-ups and time management.
• Basic proficiency with computers and familiarity with CRM software.
• Professional telephone etiquette.
• Experience or familiarity with Microsoft Excel, Google Sheets and Workspace, CRM platforms, WhatsApp Business, Dialer Software, and basic usage of ChatGPT is preferred.

Performance Metrics

• Make 80 to 120 outbound calls daily; establish at least 40 connected calls.
• Engage in 25 or more meaningful conversations each day.
• Generate 8 to 12 qualified leads daily, with complete data collection.
• Book 2 to 5 meetings per day, aiming for a minimum 70% appointment attendance rate.
• Maintain a 95% or higher follow-up completion rate, ensuring no lead is overlooked.
• Update CRM thoroughly every day, leaving with no missing customer data.
• Produce daily and weekly reports punctually with accurate information.
• Ensure customer communications remain professional and complaint-free.