Telecommunication Program Manager - Network Delivery

Overview

The Network Delivery team is tasked with designing, building, and expanding the telecommunications infrastructure critical to Amazon's Fulfillment network. We are looking for a Technical Infrastructure Program Manager to oversee the design, procurement, and deployment of telecom services that support Fulfillment Center Networks' growth and development. The role demands strong market insight to formulate strategies that are not only operationally sound and scalable but also cost-effective. Collaboration with customers, stakeholders, and partners is essential to transform project ideas into actionable plans that balance customer and team objectives.

Responsibilities

• Manage the complete lifecycle (ordering, budgeting, tracking) of wireless, voice, and data circuits.
• Source and obtain circuit quotes aligned to validated customer requirements.
• Analyze and define infrastructure needs and dependencies for established technical products.
• Ensure circuit sizing, installation, and upgrades align with Amazon policies, including those for IT, engineering, and information security.
• Manage complex projects by identifying risks and communicating them effectively to stakeholders.
• Ask critical technical questions to ensure the right decisions and trade-offs during infrastructure build delivery.
• Balance project constraints—time, scope, cost—and proactively clear obstacles by developing problem-solving and risk mitigation strategies; escalate issues as necessary.
• Adapt infrastructure builds to suit various scenarios and changing conditions.
• Collaborate across teams, influence customer priorities, roadmap decisions, engineering processes, and external vendors.
• Resolve conflicts across projects spanning multiple geographical locations.
• Prepare and present consolidated status reports for IT leadership and other stakeholders.
• Manage multiple team objectives and program metrics impacting regional operations.
• Participate actively in vendor business reviews across Europe on a quarterly basis.
• Drive improvements in project management efficiency and optimize cross-team processes.

About the Team

The OpsTech Networking Edge team develops the edge network infrastructure enabling Amazon's fulfillment centers, transportation hubs, and grocery operations worldwide. This team manages WAN connectivity, SDWAN design, circuit availability, and edge security at over 3,700 Amazon sites globally.

Basic Qualifications

• Proven experience leading cross-functional and complex large-scale programs.
• Background in infrastructure architecture, database architecture, and networking.
• Capability to collaborate and influence teams beyond direct control.
• Strong written and verbal communication skills tailored for both technical and non-technical, including senior leader, audiences.
• Solid project and program management experience.
• Bachelor's degree in Computer Science, Engineering, a related technical discipline, or equivalent experience.

Preferred Qualifications

• Experience managing complex IT, technical, or engineering programs at scale.
• Proven track record in managing relationships with third-party vendors.
• Expertise in defining program requirements and leveraging data-driven metrics to guide improvements.
• Implemented process improvement initiatives.
• Background in program management within logistics, operations, transportation, learning, or related sectors.

Additional Information

Amazon values diversity and equal opportunity in hiring, emphasizing skills and experience without discrimination based on protected statuses. Privacy and data security are key priorities. The company provides accommodations during hiring for candidates with disabilities, emphasizing inclusion and accessibility.

Employer Details

Company: Amazon Ireland Support Services Limited
Location: Dublin, County Dublin, Ireland