Telecalling Executive

Role Overview

Join Adverneo Marketing Private Limited as a Telecalling Executive based in Raipur, Chhattisgarh, specializing in lead generation, sales execution, customer relationship management, and complaint resolution.

Key Responsibilities

• Conduct outbound calls daily to cold and warm leads from databases, promoting company products and services.
• Promptly respond to marketing-generated inbound inquiries to ensure minimal loss of potential leads.
• Present structured, adaptable sales pitches using predefined scripts tailored dynamically to customer responses.
• Manage small-ticket sales over the phone independently and refer higher-value prospects to senior sales executives.
• Maintain accurate client records and update CRM systems such as Salesforce or Zoho with customer information.
• Log call details including feedback, purchase intent, rejection reasons, and follow-up schedules.
• Provide daily performance reports, including metrics like total calls dialed, successful connections, talk time, and conversion rates to the team lead.
• Serve as a liaison between customers and technical teams for complaint escalation and resolution.
• Effectively handle objections related to pricing, competitors, and general concerns with fact-based responses.

Behavioral Expectations

• Exhibit active listening skills to fully understand customer issues without interruption.
• Demonstrate resilience to maintain performance and motivation despite frequent rejection.
• Practice excellent time management to balance calling, data entry, and follow-up tasks efficiently.

Compensation

Offered salary ranges from INR 18,000 to INR 40,000 per month.