Team Leader

About the Company

Victoria’s Secret UK & IRE is a partnership between Victoria’s Secret & Co. and NEXT plc, combining two global retail leaders to offer a unique customer experience. The venture features famous lingerie collections available in stores, concessions, and online across the UK and Ireland. The brand emphasizes celebrating individuality and empowering customers, with colleagues encouraged to grow collaboratively and help shape the brand's future, creating an environment where customers feel iconic and authentic.

Role Overview

This full-time, on-site role based in Cork involves overseeing daily store activities, managing team schedules, supporting sales goals, and ensuring outstanding customer service. The Team Leader will coach and inspire team members, act as a role model on the sales floor, and uphold brand standards across visual merchandising, fitting rooms, and product displays. Operational responsibilities include handling store opening and closing, cash management, stock control, and ensuring adherence to company policies. The role requires collaboration with store leadership to boost performance, foster an inclusive culture, and create a welcoming atmosphere that empowers customers.

Key Responsibilities

• Lead daily store operations ensuring smooth performance and adherence to procedures.
• Coordinate and manage team schedules to meet store demands.
• Support and motivate staff to achieve sales targets and maintain excellent customer service.
• Coach team members by providing constructive feedback and encouraging skill development.
• Maintain brand standards in merchandising, product presentation, and fitting room upkeep.
• Manage cash handling, stock control, and compliance with company policies.
• Contribute to creating a supportive and inclusive workplace culture.

Qualifications and Skills

• Previous experience in retail or customer-facing roles emphasizing quality service and customer satisfaction.
• Proven leadership skills with experience supervising teams and supporting performance improvement.
• Strong communication abilities for effective collaboration and professional customer interactions.
• Organizational skills capable of handling priorities during peak business hours and resolving operational challenges.
• Familiarity with point-of-sale systems and digital tools, with eagerness to learn new technologies.
• Availability for flexible scheduling, including weekends, evenings, and holidays.
• Interest or knowledge in lingerie, beauty, and fashion retail, particularly the Victoria's Secret brand.
• Previous supervisory or key-holder experience preferred; formal retail or business qualifications beneficial but not mandatory.