Talent Development Officer

Role overview

The Talent Development Officer will support the monitoring, assessment, and documentation of training activity within Rosewood Abu Dhabi. This role works closely with the Talent Development Executive to ensure training standards are consistently delivered, while also coordinating schedules, preparing draft training materials, maintaining records, and keeping the department organized.

Key responsibilities

• Keep thorough working knowledge of company policies, service procedures, and operational standards, and apply them consistently.
• Help maintain a high standard of service and daily department performance.
• Use all equipment correctly and only for its intended purpose.
• Respond quickly and professionally to associates, greet visitors warmly, and support their needs at the office.
• Maintain a clean, orderly, and sanitary work environment and keep assigned spaces well organized.
• Manage filing, data entry, coordination tasks, and other logistical work for the training function.
• Prepare attendance lists, update associate training records, and maintain accurate session documentation.
• Set up training venues, ensure necessary tools and equipment are available, and coordinate refreshments or meals when needed.
• Keep the training room tidy, stocked, and properly maintained at all times.
• Prepare and print certificates for trainees when required and ensure they are distributed correctly.
• Support the upkeep of training supplies, stock levels, and purchase orders where necessary.
• Assist and, where needed, supervise the Training and Talent & Culture Administrative Assistant.
• Support smooth onboarding for new associates, including the Perfect Discovery experience and related Abu Dhabi visits.
• Track first-three-month follow-up training for new hires and ensure routine onboarding steps are completed.
• Coordinate the 90-day celebration with the Talent Development Executive and Talent & Culture Manager.
• Support daily callings across departments and help maintain awareness of Rosewood core values and principles.
• Help promote and train associates on Rosewood Resources and other internal learning tools.
• Ensure on-the-job training is delivered accurately.
• Work with the Talent Development Executive on the Rosewood Standard Specialists program and hotel trainer network.
• Lead or support trainer meetings and related action items when directed.
• Attend daily callings and departmental meetings when needed.
• Follow up on LQA and Rosewood brand standards action plans.
• Analyze feedback and performance data such as TrustYou, TripAdvisor, Mystery Shopper, LQA audits, SOE, and appraisals to identify training needs and prepare reporting for HR leadership.
• Support training needs analysis, departmental development plans, individual learning plans, and success measurement.
• Conduct spot checks on LQA and brand standards across operational departments and create role plays or refresher sessions when required.
• Support the HyFlyer Program, MT Program, internships, and cross-training initiatives as instructed.
• Help design, facilitate, and launch new training and development programs when needed.
• Deliver RHR-mandated training sessions when assigned.
• Help create and distribute the monthly training calendar and support annual training planning based on training needs analysis.
• Continuously look for better ways of working and propose new ideas to talent leadership.
• Stay informed about city events and suggest team-building or offsite learning activities.
• Support internal communications and digital learning platforms, including social and online engagement tools.
• Assist with organizing major Talent & Culture events such as the Leaders Forum and The Rally, along with other large departmental activities.
• Support talent and culture projects, employee engagement events, campaigns, flyers, posters, and videos where required.
• Participate in associate welfare initiatives and, when needed, help with associate accommodation matters.
• Escalate issues promptly to the relevant Talent & Culture leaders and act as a communication link between associates, the Executive Team, and the T&C Department.
• Perform any other related duties assigned by the Talent Development Executive or senior Talent & Culture leadership.

OSH responsibilities

• Take reasonable care of your own health and safety and that of others in the workplace.
• Follow all OSHMS policies, procedures, and work instructions to help protect people and the workplace.
• Report hazards, incidents, and work-related injuries without delay.
• Do not misuse or interfere with equipment, machinery, PPE, or other safety provisions.
• Take part in OSH planning and implementation to support hotel health and safety goals.
• Attend all health, safety, hygiene, induction, on-the-job, and toolbox training arranged by the Hygiene, Health & Safety Manager.

Accountability

The role carries accountability for compliance with OSHMS policies, procedures, and applicable legislation, as well as for maintaining personal safety, safeguarding others in the workplace, and escalating matters through the proper reporting line.

Qualifications and requirements

• At least 1 year of experience as a hospitality trainer and/or administrative assistant in a training department within a luxury hotel environment.
• Operational hotel experience is an added advantage.
• Bachelor’s degree in hospitality, hotel management, human resources, or a related area, or an equivalent mix of education and relevant work experience.
• Strong attention to detail with the ability to work quickly and accurately.
• Good at prioritizing, organizing, and following up on tasks.
• Capable of clear thinking, sound judgment, and staying calm while solving problems.
• Able to follow instructions carefully and understand associate needs.
• Comfortable working as part of a team and with minimal supervision.
• Must handle confidential guest and hotel information responsibly.
• Proficient in Microsoft Office, with advanced PowerPoint skills.
• Strong public speaking and presentation ability.
• Creative ability in graphic design for presentation development and enhancement.
• Excellent command of English in speaking, reading, and writing.
• Knowledge of additional languages is preferred.
• Must be able to meet the physical demands of the role, including movement across work areas, reaching, standing for periods, and communicating clearly with guests and coworkers.
• Train the Trainer certification is an advantage.

Additional information

This is a full-time, onsite position based in Saudi Arabia. The posting does not specify salary, number of openings, start date, duration, or application deadline.