Supervisor

Operational Management

• Support the Assistant Restaurant Manager by training and supervising front-of-house personnel.
• Manage daily floor activities ensuring adherence to company standards consistently.
• Oversee completion of all opening and closing tasks, checklists, and requisition forms for each shift.
• Lead pre-shift meetings and ensure staff participation in departmental meetings.
• Communicate updates regarding menu, reservations, guest-specific needs, and operational concerns effectively to staff.
• Ensure adherence to all service protocols, policies, and procedures as stipulated by the company.
• Supervise kitchen and restaurant operations to maintain food quality and service excellence.
• Utilize the Point of Sale (POS) system with proficiency.
• Enforce proper procedures for cash management.

Customer Service

• Engage guests with professionalism and courtesy to guarantee high satisfaction levels.
• Resolve guest complaints and issues promptly and efficiently.
• Maintain a strong floor presence to monitor service quality and provide assistance as needed.

Leadership & Team Supervision

• Evaluate staff performance and provide constructive feedback for ongoing development.
• Foster a team-oriented, responsible, and positive work atmosphere.
• Ensure staff readiness, organization, and alignment with operational goals.
• Lead by example, embodying standards of service excellence.

Human Resources & Training

• Support ongoing employee training and growth.
• Identify promising talent and contribute to employee development efforts.
• Participate actively in recruitment and coordinate with HR when necessary.
• Ensure timely completion of probation assessments, appraisals, and related documentation.
• Promote a culture of respect, engagement, and cooperation within the team.

Health & Safety

• Comply with regional health, hygiene, and safety regulations.
• Maintain cleanliness, safety, and organized working conditions consistently.

Marketing & Brand Representation

• Stay informed about current promotions, special offers, and package deals.
• Represent the brand positively in all interactions, upholding company values and standards.

Communication

• Exhibit strong verbal and written communication capabilities.
• Prepare and present reports as required.
• Ensure effective communication between front-of-house and kitchen personnel.