Store Operations Manager

About ABYAT

Join ABYAT, the largest retail store in the Middle East, offering over 22,000 products across 22,000 square meters. Specializing in home improvement items such as elegant tiles, captivating wallpapers, modern lighting, and stylish kitchen fixtures, ABYAT has established itself locally since 2005, and is expanding its presence in Kuwait, Saudi Arabia, Qatar, and the UAE. Our customer-centric approach shapes our store designs and service quality, driving retail excellence.

Role Overview

The Store Operations Manager will be responsible for leading and managing all store operations in a large-format retail setting located in Doha, Qatar. This role requires focusing on achieving sales goals, meeting key performance indicators, and delivering an exceptional customer experience. Strong leadership, commercial acumen, and operational efficiency are essential as you coordinate multiple departments to maintain high standards of merchandising, inventory, and overall store performance.

Key Responsibilities

• Oversee daily store operations to ensure efficient execution of retail activities.
• Drive and exceed sales targets along with KPIs such as traffic, conversion rates, basket size, and sales productivity.
• Maintain excellent customer service standards and address escalated customer issues.
• Lead, mentor, and develop retail teams to meet performance objectives.
• Ensure compliance with Visual Merchandising guidelines and implement promotional campaigns effectively.
• Manage inventory including stock replenishment and product availability.
• Collaborate with Supply Chain, HR, Finance, Marketing, and Commercial teams for seamless operations.
• Track store KPIs and generate performance reports with actionable insights.
• Control store expenses and identify opportunities for cost savings.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Retail Management, Marketing, or related area.
• Between 5 to 8+ years of experience in retail, especially in large-scale or multi-category stores.
• Proven background in store management or senior retail leadership roles.
• Demonstrated success in meeting sales targets and improving KPI performance.
• Experience in leading teams, coaching staff, and managing team performance.
• Strong commercial orientation with an emphasis on sales and customer satisfaction.
• Comprehensive understanding of retail operations, inventory control, and store procedures.
• Analytical skills to interpret sales and operational data effectively.
• Experience collaborating with cross-functional teams.