Specialist, Product IT

About the Role

As a Product IT Specialist at Sysmex Asia Pacific, you will serve as a subject matter expert for healthcare IT solutions such as HCLAB, WAM, and Laboratory Information Systems (LIS). You'll maintain a thorough understanding of these products, staying informed about updates, enhancements, regulatory shifts, and cybersecurity requirements.

Key Responsibilities

• Act as the go-to expert for HCLAB, WAM, and LIS, keeping product knowledge current and translating sophisticated technical details for various stakeholders.
• Ensure proficiency in healthcare IT infrastructure, including system integration standards like HL7 and ASTM.
• Lead installations, configurations, and system upgrades for healthcare software, ensuring compliance and operational excellence.
• Deliver both pre-sales and post-sales technical support to customers and business partners, ensuring technical and business needs are met.
• Conduct system health checks, preventive maintenance, and resolve recurring technical issues to maintain performance and reliability.
• Manage cybersecurity documentation, respond to audits, and handle customer queries related to information security.
• Oversee the integration and validation of new software in hospital or laboratory environments, and deliver end-user and administrator training where necessary.
• Prepare detailed monthly activity reports and, for business trips, provide thorough post-trip summaries with actionable insights and follow-up plans.
• Maintain accurate documentation in CRM systems and undertake additional projects assigned by management.

Requirements

• Bachelor’s degree or diploma in IT, Computer Science, or a closely related field.
• A minimum of five years of hands-on experience in IT implementation, system support, or infrastructure management.
• Experience in healthcare, medical devices, or medical technology is advantageous.
• Expertise with Microsoft Windows environments (Windows 10, Windows 11), troubleshooting, and diagnostic tools.
• Strong problem-solving attitude and attention to detail.
• Ability to independently own issues through resolution and effectively collaborate in a team setting.
• Excellent communication and stakeholder management capabilities.

Professional Development

• Encouraged to pursue technical certifications and continuous training in cybersecurity and related areas for professional growth.