- Experiencia
- Cualquier
- Salario
- USD 21 – USD 26 / hour
- Vacantes
- 1
- Al corriente
- Hace 2 horas
- Modo de trabajo
- Trabajar desde casa
- Reanudar
- Se requiere solicitud
Descripción del trabajo
About Zocdoc
Zocdoc is a leading digital healthcare marketplace in the United States that empowers patients by simplifying their access to healthcare. It offers an easy way to find, compare, and book in-person or virtual medical appointments across over 200 specialties and 12,000 insurance plans nationwide. Founded in 2007, Zocdoc aims to improve healthcare by giving patients more choice and competition among providers, driving quality improvement and cost reduction.
Role Overview
As a Customer Experience Specialist at Zocdoc, you will exemplify the company's core values through outstanding customer service. Your primary focus will be to support healthcare providers on our platform by answering inquiries through calls, emails, and chat, while also actively promoting additional features tailored to their needs. You will foster meaningful relationships, making it easier for providers to benefit from Zocdoc's marketplace.
Key Responsibilities
- Deliver exceptional customer service to healthcare provider partners via multiple communication channels.
- Proactively identify chances to upsell features and facilitate efficient use of Zocdoc’s services.
- Act as a brand ambassador, resolving issues promptly, and offering personalized solutions to enhance provider satisfaction.
- Develop in-depth knowledge of Zocdoc’s platform and services to effectively engage and assist users.
- Maintain detailed records of all customer interactions to uphold service quality consistently.
Qualifications
- Strong verbal and written communication abilities with excellent interpersonal skills.
- Previous experience in customer service, preferably in healthcare or technology sectors.
- Ability to effectively solve problems and adapt within a dynamic and fast-paced environment.
- High organizational aptitude with keen attention to detail.
- Commitment to delivering exceptional customer service aligned with Zocdoc’s mission.
Company Culture and Perks
- Flexible working arrangements supporting remote work.
- Competitive paid time off (PTO) benefits.
- Comprehensive employee health insurance plans fully covered by the company, including medical, dental, and vision.
- 401(k) plan with employer matching contributions.
- Programs promoting employee wellness and community belonging, such as corporate wellness programs, employee resource groups, and special interest clubs.
- Sabbatical leave for employees with more than five years of service.
- Paid parental leave and reimbursement for fertility and family planning expenses.
- Cell phone expense reimbursement.
- Recognition as a Great Place to Work Certified employer.
Compensation
The hourly wage for this fully remote position ranges from $21 to $26 USD. Salary offers are based on experience, qualifications, and skills. Additional variable pay and equity options may be available.
Diversity and Inclusion
Zocdoc embraces diversity and is committed to providing an inclusive workplace free from discrimination or harassment. Employment opportunities are open to all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, veteran status, or other legally protected categories.
Additional Information
The company follows fair and equitable compensation standards aligned with market data. It provides candidates with a transparent and comprehensive compensation package.